topic Re: Database service is currently down... in Arlo

Database service is currently down...

mikeavs — Tue, 27 Sep 2016 21:31:44 GMT

We're sorry, the database service is currently down. Please try again

We're sorry, Arlo is currently unavailable. Please try again later

Is anyone else getting this?

Re: Database service is currently down...

Swpowell — Mon, 28 Dec 2015 17:55:51 GMT

I am

Re: Database service is currently down...

davidspapa — Mon, 28 Dec 2015 17:57:24 GMT

Yes !! :-((

i´ve bought a new system today. but it won´t work

Re: Database service is currently down...

athomp — Mon, 28 Dec 2015 17:57:59 GMT

yes

Re: Database service is currently down...

Swpowell — Mon, 28 Dec 2015 17:58:09 GMT

Looks like it started around 11:50 or so, eastern time.

Re: Database service is currently down...

Zhe — Mon, 28 Dec 2015 17:59:33 GMT

same here

though "motion detected" alerts are showing up - but cannot get any videos or real time views, no e-mail notifications as well.

Re: Database service is currently down...

mikeavs — Mon, 28 Dec 2015 18:00:40 GMT

oh perfect timing but honestly that sucks... never seen this message before. all lights are green, internet is fine, can't access from/app/phone/tablet/laptop

Rif.: Database service is currently down...

emibin8 — Mon, 28 Dec 2015 18:03:21 GMT

Yes.... Also from Italy...

Re: Database service is currently down...

JamesC — Mon, 28 Dec 2015 18:03:58 GMT

The Arlo team is making several updates to the cloud and to all the apps as a part of the new release today. Some users may experience issues during this process and we apologize for any inconvenience this might cause. We expect the issues to be resolved in a very short time frame and request you to try using Arlo again in 60 minutes

JamesC

Re: Database service is currently down...

hokeysmoke — Mon, 28 Dec 2015 18:01:50 GMT

The Arlo cloud seems to be completely down right now. All I get from the web portal is "The Request Timed Out" message no matter what I do.

Re: Database service is currently down...

mikeavs — Mon, 28 Dec 2015 18:03:08 GMT

cool at least we know it's not working and why.

Re: Database service is currently down

Janiceis — Mon, 28 Dec 2015 18:13:40 GMT

Still down here in Toronto. Can't login or anything.

Re: Database service is currently down...

yockyw — Mon, 28 Dec 2015 18:20:18 GMT

If it's known that this is happening and that it will cause disruption, why aren't we informed in advance?

I get multiple marketing emails from Netgear, but nothing that will inform me of a predicatable service disruption?

I just got home and couldn't turn off my motion detection, the app told me the base station wasn't connected to the internet, which it was.

Now I am connected I've had no notification of my own motion which I could see the camera detecting as i entered the house.

None of this seems ideal at all.

Re: Database service is currently down...

BinhDo — Mon, 28 Dec 2015 18:33:34 GMT

It's still not working ofr me

Re: Database service is currently down...

Showguy — Mon, 28 Dec 2015 18:39:19 GMT

I'm getting the new interface (nothing special) on my pc but my cameras are off line. IOS app not working either.

Re: Database service is currently down...

pdxatx — Mon, 28 Dec 2015 18:39:44 GMT

Thread shows as "solved", but I would not call it solved until the service is resumed.

my system has been down all morning also and is still not up. Server not available.

I do get push alerts for motion, but one cannot see anything on the apps.

it would be nice if netgear had sent out an advance notice about the service being down to its users.

Re: Database service is currently down...

nekoda0903 — Mon, 28 Dec 2015 18:41:49 GMT

ME TOO! and right in the middle of a very important time as some strange activity was going on in our neighborhood and i missed most of the activity. Very aggravated right now!!!

Re: Database service is currently down...

Showguy — Mon, 28 Dec 2015 18:41:56 GMT

Fasten your seat belts. We are about to take the Arlo Update ride "AGAIN"

Re: Database service is currently down...

mikeavs — Mon, 28 Dec 2015 18:45:46 GMT

Does not work still!!!!

Re: Database service is currently down...

Dirkster — Mon, 28 Dec 2015 18:47:44 GMT

Thank you...howver it would be more professional for an email alert to users that these upgrades are in progress

JamesC wrote:
The Arlo team is making several updates to the cloud and to all the apps as a part of the new release today. Some users may experience issues during this process and we apologize for any inconvenience this might cause. We expect the issues to be resolved in a very short time frame and request you to try using Arlo again in 60 minutes

JamesC