topic Re: Added more Cameras and upgraded the Plan but now nothing works anymore in Arlo

Added more Cameras and upgraded the Plan but now nothing works anymore

warsheep — Tue, 27 Sep 2016 21:30:42 GMT

Hello,

i started with 5 Arlo Wireless Cameras, then i bought more and upgraded my Plan to the Elite Plan Annual.

After 8 Cameras nothing is working anymore.

The App doesnt show the Cameras anymore and it says that i should upgrade my Plan. ?! ^^ 😄

Screenshot

Re: Added more Cameras and upgraded the Plan but now nothing works anymore

warsheep — Sun, 27 Dec 2015 00:24:06 GMT

Re: Added more Cameras and upgraded the Plan but now nothing works anymore

Argomutt — Sun, 27 Dec 2015 05:10:53 GMT

The exact think just happened to me. I upgraded to elite. Added another system with one camera on another zipcode. Worked great with 6 cameras and 2 routers.

I likes it so much I purchased a 3rd router with 3 cameras to set up at the original location. If it worked....I would have 8 cameras at one location and 1 at another.

after I added my 3rd router....it all went bad. Looked similar to yours...told me I had 3 routers connected (-1 available) which is wrong. Lost all connectivity in both zipcodes 1500 miles apart. Clearly this is a server flaw. The other system is physically isolated from my primary.

somewhat disappointed after the investment and upgrade to elite.

done the resets......and resynch but it's still dead.

Re: Added more Cameras and upgraded the Plan but now nothing works anymore

warsheep — Sun, 27 Dec 2015 14:43:09 GMT

without any reason it is working again.

i wrote 2 days ago an email to netgear...

maybe they solved it?

at the moment it is working..., i'll tomorrow try to add all my cameras.

Re: Added more Cameras and upgraded the Plan but now nothing works anymore

JamesC — Mon, 28 Dec 2015 18:08:04 GMT

The engineering team has identified and resolved this issue. Please let us know if you continue to experience this behavior.

JamesC