topic After months or working fine, Base Station no longer connecting to cameras in Arlo

After months or working fine, Base Station no longer connecting to cameras

Mmarotta71 — Wed, 28 Sep 2016 20:39:26 GMT

The message I get is "your device is off line". I have 4 cameras and none are being connected to the base station. Battery life is fine, I have made no changes to anything. The power and internet light is solid green but the camera light is out completely.

I have tried to reboot the internet

I have tried to reboot the base station.

I have tried to reboot all in the order they are connectted.

I can't figure out why all of a sudden they would just all stop working.

Re: After months or working fine, Base Station no longer connecting to cameras

Showguy — Wed, 30 Dec 2015 12:27:16 GMT

Sounds like it may be time for a trouble ticket with support. The base station sounds like it has issues. I had the same problem except mine was a slow and painful death versus the sudden failure you seem to have.

Re: After months or working fine, Base Station no longer connecting to cameras

JamesC — Wed, 30 Dec 2015 20:24:25 GMT

Mmarotta71,

Consider replacing the batteries with a fresh set to further isolate the issue. If you have never replaced them, it's possible they are depleted. You could also try bringing one of the affected cameras close to the base station and opening and closing the battery compartment door to reset it. Take note of the camera LED. Attempt to resync the camera with the base station and again take note of the camera LED. Let us know the results!

JamesC