topic Re: New firmware is not working....cannot connect to any cameras in Arlo

New firmware is not working....cannot connect to any cameras

Czmkid — Wed, 28 Sep 2016 20:38:08 GMT

I can no longer connect to any of my five cameras after this update.

"Sorry we are having trouble signing you in due to Internet connectivity issues do you want to try again?"

Then I try and use the web based portal and not the app and get...

"Cannot open page because the server cannot be found"

i was was excited to get these cameras to watch over our house. Got them up and running for days in preparation to leave town. And now while away I cannot see anyth

This upgraded firmware doesn't seem to be working so well from me.

How should I proceed?

and no my internet connection is not down....

Re: New firmware is not working....cannot connect to any cameras

TomMac — Tue, 29 Dec 2015 13:35:43 GMT

First thing to do is power down the Base station via the power button and see when it reboots if they come back online.

Re: New firmware is not working....cannot connect to any cameras

jguerdat — Tue, 29 Dec 2015 13:40:54 GMT

Yup. Just for grins I used the restart button and things went downhill. A power reset worked fine.

Re: New firmware is not working....cannot connect to any cameras

Czmkid — Thu, 31 Dec 2015 03:49:27 GMT

Wouldn't that be great......if I were not out of the country.

All five cams worked yesterday for long enough to see I have a package stolen off my front porch before a neighbor could get it. Now today an email alert I can see someone in the still coming up to my door but when I click on the image to see the video same connection error.

big time fail IMO on this firmware 😞

Re: New firmware is not working....cannot connect to any cameras

Czmkid — Thu, 31 Dec 2015 11:23:18 GMT

A two day old support ticket made and no answer or response to an issue that seems to have been created on the vendors side....looks like I'm not the only one having issues.

Re: New firmware is not working....cannot connect to any cameras

JamesC — Wed, 06 Jan 2016 17:30:44 GMT

Czmkid,

Are you still experiencing issues after rebooting the base station? Please let us know!

JamesC

Re: New firmware is not working....cannot connect to any cameras

lquinn — Wed, 08 Jun 2016 12:00:41 GMT

After rebooting base station still does not detect camera .

Re: New firmware is not working....cannot connect to any cameras

JamesC — Mon, 13 Jun 2016 22:36:59 GMT

Iquinn,

Are you getting an error message for the camera? Consider opening and closing the battery compartment door on the camera, what is the LED behavior?

For your reference: What do the different LED behaviors on my Arlo Wire-Free camera mean?

JamesC

Re: New firmware is not working....cannot connect to any cameras

Catwoman1981 — Fri, 07 Oct 2016 12:53:05 GMT

did firmware update and 2/3 cameras no longer working!!!

Re: New firmware is not working....cannot connect to any cameras

jguerdat — Fri, 07 Oct 2016 16:07:24 GMT

Asked and answered many times, just not in this old thread.

https://community.netgear.com/t5/Arlo-Knowledge-Base/My-Arlo-camera-is-offline-since-the-release-of-the-recent/ta-p/1138727