topic Re: ARLO Wire-Free Camera in Arlo

ARLO Wire-Free Camera

iSage — Wed, 28 Sep 2016 20:36:03 GMT

12-28-15:

Just got the mandatory update for ARLO app within past hour. I had just checked the status of my 3 cameras literally 5 minutes before, and all was fine. But after updating app (on my iPhone, my iPad, my husband's iPhone), one of my three cameras is now stating it's "Offline". Checked this and got same repsonse on our three devices with the updated app, as well as on my desktop computer.

I reset batteries, I restarted base station, all to no avail. Batteries are full power (I just bought this system less than 6 weeks ago), and wi-fi signal has always been strong on all three cameras, including the one that is now "offline".

Netgear had to already replace one of the other cameras after only 2 weeks for hardware failure (it was veiwing and recording in a pinkish-red color!). Is this now ANOTHER camera that failed too??

Additionally, in looking through the new app's settings, I see there is no longer a "Rules" area, where I could set the sensitivity for each camera. Where did that go? Any help on all fronts would be greatly appreciated. Thank you all in advance.

Re: ARLO Wire-Free Camera

TomMac — Tue, 29 Dec 2015 01:06:34 GMT

read this; all still there, just moved a bit

https://community.netgear.com/t5/Installation/NEW-Browser-software/m-p/1023460#U1023460

Re: ARLO Wire-Free Camera

iSage — Tue, 29 Dec 2015 01:30:53 GMT

Thanks for the reply, but I have absolutely no settings for each camera's Sensitivity for any of my 3 cameras with this new browser software version. And I clicked and viewed everything under the MODE area. There used to be a slider with the old version that you could set higher or lower, but I just can't seem to find it now.

Re: ARLO Wire-Free Camera

TomMac — Tue, 29 Dec 2015 01:47:18 GMT

iSage wrote:
Thanks for the reply, but I have absolutely no settings for each camera's Sensitivity for any of my 3 cameras with this new browser software version. And I clicked and viewed everything under the MODE area. There used to be a slider with the old version that you could set higher or lower, but I just can't seem to find it now.

Slider is still there....

Go to MODES, click on current mode, pick from list ALL MOTION ON ( what you call it ) , hit edit, when rules show, click again on edit for the camera you want...

Go down to the ' motion is detected' line , click on the edit check...

It now shows the slider for sensitivity

Re: ARLO Wire-Free Camera

iSage — Tue, 29 Dec 2015 02:33:04 GMT

Thank you SOOOOOO very much for that info! I truly appreciate the time and steps.

Now...if only you could fix my continued "offline" problem with one of my cameras, LOL.