topic Re: Phantom Video in Arlo

Phantom Video

BBB-FAB — Wed, 28 Sep 2016 20:35:21 GMT

I have a camera that is always showing that it has one video in the library, but there is no videos in the library showing and nothing there I can delete.

Anyone know what is going on?

Re: Phantom Video

TomMac — Mon, 28 Dec 2015 22:06:44 GMT

looks like they release new sw versions... I would guess it in for the upcoming Q cam...give it some time ( a day ) as they are working on the servers as per JamesC

Re: Phantom Video

BBB-FAB — Tue, 29 Dec 2015 03:35:13 GMT

It has been like this for months, and was showing before they updated/changed the software.

Re: Phantom Video

JamesC — Tue, 29 Dec 2015 19:27:39 GMT

BBB-FAB,

Try taking a snapshot to see if it updates the count.

Start Live stream
Click the camera icon to take a snapshot
Stop the Live stream by clicking on pause icon

Afterwards you can delete the snapshot and make sure the counter updates to 0.

JamesC

Re: Phantom Video

drkrueger — Wed, 17 Feb 2016 20:11:07 GMT

I have the same problem. Suddenly I recieve a notification on my iPhone that motion has been detected, but when I check there is no video recording of the event. Happens about 6-10 times daily. Other videos come through no problem. Please advise!!