topic Re: Unable to view my camera feeds in Arlo

Unable to view my camera feeds

Zeek22 — Wed, 28 Sep 2016 20:41:09 GMT

I setup my new system (1 base - 5 cameras) shortly after Christmas - they worked flawlessly up until recently (today? yesterday?). This morning I was showing the system to some family members who are in town visiting - when I went to show them the camera feeds, it wasn't working for any of the cameras as I get a message for each that reads "There was a problem establishing a connection to the media server" ........ When I drill down in to one of the cameras under settings, the "Pan and zoom" section will show a current snapshot, so it appears the cameras are functioning. I've reset the system and even reset one of the cameras are resync'd it - nothing has worked. Any assistance is appreciated!

Re: Unable to view my camera feeds

jguerdat — Thu, 31 Dec 2015 19:59:11 GMT

It could have been a server-side issue. I was doing some testing an hour or so ago, logged off and back on and get the "base station not connected" error. A few minutes later all was fine. If it still is having a problem, try logging out and back in. Also try a different browser or the app, as appropriate. If using the app, try 3/4G vs WiFi, too.

Re: Unable to view my camera feeds

Zeek22 — Thu, 31 Dec 2015 21:06:00 GMT

Thanks jguerdat - I've logged out of the website, then logged back in to the website, and get the same result. I've also tried using the mobile app (both with wireless enabled and disabled) - I get the same result there although its a different experience (on the mobile app, I click on the "Live" link for a camera, it shows "Please wait" for about 20 seconds, then it goes back to where I started, no error message or anything, just the option to choose "Live" again.

Re: Unable to view my camera feeds

Dublin — Thu, 31 Dec 2015 22:56:04 GMT

I'm having similar problems, it seems to me that the new update is full of bugs. The system was working great until the update. I hope they realise all the issues and will realise a bug free update soon. Otherwise I will look for my money back.

Re: Unable to view my camera feeds

jguerdat — Thu, 31 Dec 2015 22:58:58 GMT

The only thing I can think of would be to power off the base with the power switch and maybe open and close the camera battery doors.

Re: Unable to view my camera feeds

Zeek22 — Tue, 05 Jan 2016 02:40:12 GMT

I've powered off and on the base station, opened/closed the camera door on all 5 cameras and still get the same thing. I then "removed" all 5 cameras and gthe base station and then I reset the base station. I added back the base station the software found it..... I then added back one of the cameras, the software found the camera but when I went to view the live feed, I get the same message "THERE WAS A PROBLEM ESTABLISHING A CONNECTION TO THE MEDIA SERVER".

Re: Unable to view my camera feeds

jguerdat — Tue, 05 Jan 2016 14:35:35 GMT

What are the 3 LEDs on the front bottom of the base doing? Lit? Color? If needed, create a trouble ticket using the Support link at the top of these pages.

Re: Unable to view my camera feeds

Zeek22 — Wed, 06 Jan 2016 01:19:22 GMT

The 3 are lit green. I will open a support ticket - thanks for your suggestions and help.

Re: Unable to view my camera feeds

Gracie1 — Sun, 10 Jan 2016 16:31:52 GMT

Same issue as Zeek22 and others. Video feeds stopped Dec.28 after flawless operation since summer 2015 install. Login and tab to devices, I can update a current snapshot from the camera. On camera tab, it still shows snapshot of 12 days ago from Dec.28. Won't update due to 'problem establishing connection with media server.' Same issue on desktop with Windows8 and on android app. Previously worked with Chrome and Explorer on desktop. Reset VMB3000 base running 1.7.1 4638. Reset and sync cameras running 1.2.2688. No change. Opened support ticket.

Re: Unable to view my camera feeds

Gracie1 — Sun, 10 Jan 2016 21:48:51 GMT

'Problem establishing connection with media server' issue solved. Had added Netgear router to center of home (wired to Westell provider router) to eliminate wi-fi deadspots. Arlo base station was connected to that router and worked fine for months. Latest update didn't accept that connection. Moved and wired Arlo base station to Westell (provider) router and streaming video and alerts came back. Works again.

Re: Unable to view my camera feeds

Zeek22 — Tue, 12 Jan 2016 01:27:20 GMT

Thanks Gracie1 - I had a similar setup - I just moved the base station from my centrally located wifi router to the cable proved modem and wallah, I now have a working system again. Thanks again for the helping out!

Re: Unable to view my camera feeds

Chevylegg56 — Fri, 01 Jul 2016 00:42:41 GMT

My cameras are working But won't show up for viewing on my phone or iPad ap. I have rest and still Nothing. What is a westall provider u R talking about?

Re: Unable to view my camera feeds

Chevylegg56 — Fri, 01 Jul 2016 00:48:07 GMT

Re: Unable to view my camera feeds

JamesC — Fri, 01 Jul 2016 19:13:48 GMT

Chevylegg56,

Are you getting an error when trying to live stream from the mobile app? What OS versions are you mobile devices running? (Example: ipad 2 iOS version 9.3.1)

Are you able to view a live stream using the web client on a PC or do you see the same behavior?

JamesC