topic Re: Pink Hue/Tint in Arlo

Pink Hue/Tint

Tats — Wed, 28 Sep 2016 20:46:27 GMT

One of my outdoor camera started displaying a pink tint. Was operating normally, then suddenly changed to pink. Batteries were not changed. Camera was not touched. I have several cameras outside and this is the only one doing it. Any ideas what is happening?

Re: Pink Hue/Tint

JamesC — Thu, 07 Jan 2016 16:31:15 GMT

Tats,

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Pink Hue/Tint

Tats — Thu, 07 Jan 2016 20:42:33 GMT

I think the problem with the discoloration may be the cold weather? Up until this week, we had an unusually warm winter. Then the cold snap hit. One of my cameras this morning started with the pink/red tint. I started the process with Netgear to return the camera. I brought the camera inside. About 10 minutes later the pink started to get lighter. I then took the batteries out and waited about an hour. I put the batteries back in and brought the camera outside, now the image is back to normal. Not sure how long this will last, but I thought I would mention this in case it might help someone/Netgear troubleshoot the issue further.

Re: Pink Hue/Tint

gailike — Wed, 10 Feb 2016 23:21:59 GMT

My camera also had a pink hue.

Re: Pink Hue/Tint

gailike — Wed, 10 Feb 2016 23:23:59 GMT

I have 5 cameras, this is the only that does this. I've taken batteries out, it is normal again, but only for a little while.

Re: Pink Hue/Tint

JamesC — Thu, 11 Feb 2016 16:45:42 GMT

gailike,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Pink Hue/Tint

User23 — Fri, 11 Mar 2016 18:47:20 GMT

I had a camera start displaying pink and I removed the batteries and sat it in a bag of rice to draw out moisture. A couple hours later with new batteries and no more problem.

Re: Pink Hue/Tint

JamesC — Fri, 11 Mar 2016 19:01:24 GMT

User23,

If you continue experiencing this issue please contact the Arlo Support Team. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. i would be happy to help.

JamesC

Re: Pink Hue/Tint

jkmail — Mon, 21 Mar 2016 18:22:22 GMT

I have contacted support on this pink hue a few weeks ago .they say to take batteries out and put back in. It does go away but comes back - it's a pain to keep doing this . I think I have a defective camera .

Re: Pink Hue/Tint

jkmail — Mon, 21 Mar 2016 18:25:42 GMT

And I keep getting this on support page : An error occurred while processing your request

Re: Pink Hue/Tint

jkmail — Mon, 21 Mar 2016 18:25:54 GMT

Re: Pink Hue/Tint

Featherbeard — Mon, 21 Mar 2016 23:17:18 GMT

Just had this happen to my outdoor camera as well. Everything has been working fine for a month or two and now all of a sudden it seems to be stuck in infrared mode even during the day (which is why we're seeing pink I'm assuming.) What's the deal?

Re: Pink Hue/Tint

jguerdat — Tue, 22 Mar 2016 13:05:14 GMT

This seems to be a common problem but not ubiquitous. My speculation is that there's a mechanical motion to move a filter into place. While not supported by Arlo, at least one person has reported a judicious tapping of the camera on various sides has apparently jogged the filter back into place. Might be worth trying before creating a trouble ticket for an RMA.

Re: Pink Hue/Tint

JamesC — Tue, 22 Mar 2016 22:25:24 GMT

jkmail,

I will reach out to you in a private message to further assist.

Featherbeard,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link.

JamesC