topic Re: it is saying I'm not connected to the internet in Arlo

it is saying I'm not connected to the internet

corvette02 — Wed, 28 Sep 2016 20:45:23 GMT

it is saying im not connected to the internet. netgear is camera isnt

Re: it is saying I'm not connected to the internet

jguerdat — Wed, 06 Jan 2016 19:36:09 GMT

Be more explicit. Are the LEDs on the base lit? All 3? What color? What have you tried?

Re: it is saying I'm not connected to the internet

Handyguy — Wed, 06 Jan 2016 22:30:11 GMT

Led is amber, arlo app is saying device not connected.

Re: it is saying I'm not connected to the internet

Handyguy — Wed, 06 Jan 2016 22:32:10 GMT

Recently changed from hot spot router to Hughes internet with router.

Re: it is saying I'm not connected to the internet

jguerdat — Thu, 07 Jan 2016 14:04:30 GMT

Sounds like you're not in the US. Folks outside of the US using ISP-supplied routers have noted issues with the router's setup that had to be resolved by changing router settings or having the ISP replace with a newer model. Do you have access to the router config? Ports 80 (http), 443 (https) and 123 (ntp) to netgear.com must be open.

Re: it is saying I'm not connected to the internet

smeagal30 — Tue, 09 Feb 2016 13:20:29 GMT

all light are ligted grreen

Re: it is saying I'm not connected to the internet

jguerdat — Tue, 09 Feb 2016 20:31:07 GMT

If all LEDs are green but nothing is working, I'd perform a factory reset by pressing the reset button until the LEDs flash amber. Start over and see if that helps.

Re: it is saying I'm not connected to the internet

JamesC — Wed, 10 Feb 2016 21:57:57 GMT

smeagal30,

What device/browser are you seeing an error message on? Do you see this same behavior on a different device/browser such as the mobile app?

JamesC