topic Re: Cameras won't display after resetting base in Arlo

Cameras won't display after resetting base

Michelem — Wed, 28 Sep 2016 20:43:27 GMT

I've been using Arlo for about a month and all was great. After the software update, my cameras (4) stopped recording on motion. ive done a reset to the base by pressing the sync and the reset button and then tried numerous times to sync the cameras. It flashes as if they sync but still says no cameras are connected. Help please.

Re: Cameras won't display after resetting base

TomMac — Mon, 04 Jan 2016 01:49:04 GMT

Michelem wrote:
I've been using Arlo for about a month and all was great. After the software update, my cameras (4) stopped recording on motion. ive done a reset to the base by pressing the sync and the reset button and then tried numerous times to sync the cameras. It flashes as if they sync but still says no cameras are connected. Help please.

I'd first just do a power button reboot of the base to see if the cameras show.

With the new software... the reset is now to hold in the RESET button for 5-10 secs till the base leds flash

Then try and resync the cameras

Re: Cameras won't display after resetting base

Michelem — Mon, 04 Jan 2016 11:32:16 GMT

I have powered off the base station, reset both the router and the base station, deleted and reinstalled the app on my phone, and used the web based site and still get no cameras. It stays that 0 cameras are connected. The strange part is that as I power back on the cameras, the specific rules associated with each of them displays...but the camera area is blank. I'm really starting to think this is a firmware issue and not something I can fix. I hope it is solved soon.

Re: Cameras won't display after resetting base

jguerdat — Mon, 04 Jan 2016 13:14:59 GMT

Likely not specifically a firmware issue but hardware. I'd open a trouble ticket since it could be a hardware problem.

Re: Cameras won't display after resetting base

TomMac — Mon, 04 Jan 2016 15:04:24 GMT

If you fully reset the base, the cameras may need to be re-sync'ed

Re: Cameras won't display after resetting base

RZALEX — Thu, 13 Oct 2016 15:49:57 GMT

One camera dropped off app. After resetting a number of times, it Seems to sync but does not show on app.

Re: Cameras won't display after resetting base

jguerdat — Thu, 13 Oct 2016 17:18:09 GMT

Resetting the base using the reset button or something else? Have you tried a browser to see if the issue remains?

Re: Cameras won't display after resetting base

JamesC — Fri, 14 Oct 2016 16:35:05 GMT

RZALEX,

If you have factory reset the base (by pressing and holding the reset button on the back off the base station until all LEDs flash amber) this releases the base from your account. You would then need to remove all devices under Settings > My Devices and add the base station back to the account using the "Add Device" button on the Devices screen. This must be done before syncing cameras.

Please let us know if you're still having issues,

JamesC