Battery Level indictor different on Arlo App vs online Web Portal.

kayexelate — Wed, 28 Sep 2016 20:49:33 GMT

Hi, since the upgrade on the Arlo app, I noticed my battery life differs online through the Arlo portal vs on the App on my iphone

The iphone app shows one camera at maybe 80%, anothe at about 70% and the third at about 50% (estimates since there is no % icon, just a black line)

However, online it shows all three batteries at 3 bars (100%).

The cameras are not cold, and I'v been monitoring this for weeks to see if it would sync up and the levels correlate. but they don't

I assume I go by my Arlo app and not the website.

Strange thing is, I installed new fresh batteries on all 3 cameras around Christmas time.

And the one that gets the most activity has the best battery life left!

The one that has 50% battery drained has recorded a total of maybe 2 min of video since I put in the batteries.

Doesn't make any sense, but more concerning is why the battery levels differ on the website vs. the app.

Thanks!

Re: Battery Level indictor different on Arlo App vs online Web Portal.

JamesC — Wed, 13 Jan 2016 17:42:44 GMT

kayexelate,

Thank you for bringing this to our attention. I have escalated your report for further investigation.

JamesC

topic Battery Level indictor different on Arlo App vs online Web Portal. in Arlo

Battery Level indictor different on Arlo App vs online Web Portal.

Re: Battery Level indictor different on Arlo App vs online Web Portal.