topic Re: Cannot View Recorded videos on App or PC getting error message in Arlo

Cannot View Recorded videos on App or PC getting error message

Mcummings7 — Wed, 28 Sep 2016 20:49:14 GMT

For some reason today I cannot review my recorded videos on my app or PC. My live video is fine when I go on and turn them on. When I go to the libray on my phone I get this very strange long error messgage, it's looks like it's computer code. Hitting the back button will take me back and then automatically go back to that weire code. When I log into my account on the PC, I can again see live video, but when I go to the library it says "We're sorry, Arlo is currently unavailable. Please try again later" in an orange banner at the top and "please wait" in the center" until I click the banner and click back. Anyone else seeing this issue? Anyone every experience this? What is the solution. System is about a month old so I called support but have been on hold for 20min.

Re: Cannot View Recorded videos on App or PC getting error message

jguerdat — Mon, 11 Jan 2016 01:09:18 GMT

We've had server burps at various times. This may well be one of them. Try later.

Re: Cannot View Recorded videos on App or PC getting error message

Mcummings7 — Mon, 11 Jan 2016 12:45:54 GMT

Thanks for the Reply. Today is working good. however, I cannot see any videos from yesterday. i get the same error message when i go to yesterday's date. Will I ever get to go back and see those recordings? also how can I erase them to ensure that it is not eatting up my available recording space??

Re: Cannot View Recorded videos on App or PC getting error message

jguerdat — Mon, 11 Jan 2016 13:24:39 GMT

Still the same thing with either app or browser? Have you tried a different browser or even computer?

Re: Cannot View Recorded videos on App or PC getting error message

Mcummings7 — Tue, 12 Jan 2016 15:15:11 GMT

Stillt he same for App and PC regardless of browser. I only get the error when I try look at the videos stored on 01/10.

Re: Cannot View Recorded videos on App or PC getting error message

jguerdat — Tue, 12 Jan 2016 17:56:07 GMT

I guess the only choices are to create a trouble ticket so nthe Library can be restored for you or to attempt to use something like the Python scripts I have to see if they will download them for you. I think the real answer is the trouble ticket.