topic Re: 1 of 5 cameras consistently off line in Arlo

1 of 5 cameras consistently off line

Cannibal869 — Wed, 28 Sep 2016 20:47:19 GMT

Hi there,
I have read through a bunch of threads regarding this issue (which others also appear to have had). I bought the 5 camera bundle system over the New Years holiday and the base station and 4 of the 5 cameras seem to work quite well. However there is one particular camera that seems to always go offline. So far, after reading the advice and other peoples threads, I have switched out the batteries, rebooted the camera by cycling the power, rebooted the base station, deleted the camera and re-sync'ed it with the base station, and still every time I try to get the camera to send a live feed, it says that the camera is offline. I have the latest firmware, which I think was downloaded and installed when I first connected the base station. I think I might have a bad camera based on all the difficulties.

So I tried calling netgear support today and literally was on the phone waiting for a representative for 1 full hour before I had to hang up out of sheer frustration.

Any one out there able to help me? The other 4 cameras seem to work just fine.

Thanks,
Chris

Re: 1 of 5 cameras consistently off line

jguerdat — Fri, 08 Jan 2016 13:12:30 GMT

There's a variety of possibilities. The camera may not have a good connection to the base due to distance, obstacles (walls, ceilings, wiring, etc.), interference from other devices, etc. A good first step is to swap cameras with a location that works fine. If the problem follows the camera, place a trouble ticket. If the swapped camera does the same thing, you may need to reposition the camera and/or base to get a better connection.

Re: 1 of 5 cameras consistently off line

Cannibal869 — Fri, 08 Jan 2016 15:30:09 GMT

Thanks. The camera has NOT been "placed" yet. It has never been farther than 10 feet from the base station and there have been no intervening structural walls or wiring. As I said I just received the item last weekend and was trying to make sure everything works first before testing out.