topic Re: On motion my email alerts and library recordings are taking about 1/2 hr to load in Arlo

On motion my email alerts and library recordings are taking about 1/2 hr to load

knutegalute — Wed, 28 Sep 2016 20:52:31 GMT

In the first 2 months of using system everything was working fine. Just noticed that it sometimes take more than 1/2 hr for a recording to show up in the library and then send the email notification. I get a push alert immediately. We are having very cold temperatures, not sure if that is the cause. Batteries are fine and I can view cameras live just fine.

Re: On motion my email alerts and library recordings are taking about 1/2 hr to load

mep123 — Mon, 18 Jan 2016 23:36:20 GMT

Several people are posting the same or similar issues, and today I started having the same problem as you. It's apparently a problem with the recent update, or something associated with it. I've read here that they are aware of and are working on it, but there's no central location that I can find on this forum that informs everyone.

Re: On motion my email alerts and library recordings are taking about 1/2 hr to load

JamesC — Fri, 22 Jan 2016 23:19:41 GMT

knutegalute, mep123

Are you still noticing a delay for e-mail alerts/recordings?

JamesC

Re: On motion my email alerts and library recordings are taking about 1/2 hr to load

knutegalute — Sat, 23 Jan 2016 03:15:34 GMT

Netgear said they have implemented a fix for this. After "rebooting" the system, everything is working now. Thanks,

Re: On motion my email alerts and library recordings are taking about 1/2 hr to load

Trauma110446 — Tue, 06 Sep 2016 11:09:10 GMT

Hello I have a new arlo security system first three days it worked fine now three of six cameras are not detecting motion kr recording?? What should i do? Please advise

Re: On motion my email alerts and library recordings are taking about 1/2 hr to load

jguerdat — Tue, 06 Sep 2016 11:55:44 GMT

It could be a number of reasons from the batteries being dead from overuse (rated life is based on 5 minutes per day total time recording and/or live viewing) to the mode in use having been changed.

Start by retsrating the base using the power switch and verify that there are 3 green LEDs on the left (power, Internet and camera) after a couple of minutes.

Then, are the running men in the Cameras tab black or gray? Black means the camera is armed and should be detecting motion and recording while gray means disarmed and nothing will happen. If gray, you'll need to check your modes and rules in the Mode tab, click on your base and see what mode is selected. Edit that mode and verify each and every rule in there is set properly. If the only modes are Armed and Disarmed, check the Armed mode which should have all cameras listed in it with settings of 80 for sensitivity, 10 seconds for recording time and email and push notifications enabled. Don't modify this mode - if desired, make your own custom mode with appropriate rules instead.

Next, try opening and closing battery doors and observe the LED on the face of the camera. It should blink blue slowly and then rapidly. If it's a slow amber blink, that's a battery issue. If slow blue and then amber, the camera isn't connecting to the base and may need to be resynced.