topic Re: Model # VMB3000 camera will automatically go to 10 seconds in Arlo

Model # VMB3000 camera will automatically go to 10 seconds

Benn — Wed, 28 Sep 2016 20:52:02 GMT

Is this the camera's problem or something else. My other camera has no problem. This didn't happen until the new app. addition.

Re: Model # VMB3000 camera will automatically go to 10 seconds

jguerdat — Sun, 17 Jan 2016 20:23:18 GMT

Did you check/edit your modes?

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Tue, 19 Jan 2016 20:10:28 GMT

I have 2 cameras with this unit and I synkt them at the same time and did the same for both. One works and one doesn't.

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Tue, 19 Jan 2016 20:11:41 GMT

Sorry for the late reply.

Re: Model # VMB3000 camera will automatically go to 10 seconds

jguerdat — Tue, 19 Jan 2016 22:37:51 GMT

Need details. Syncing is only the first step. You didn't say whether you checked your modes or what issues you're still having or how you've tried to troubleshoot.

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Wed, 20 Jan 2016 14:13:10 GMT

I did the same set-up with both cameras at the same time. That includes mode, settings, synking, sensitivity, and time (seconds-45) to record. I also moved the proper working camera to the position of the 10 second recorder and there is no problem.

Re: Model # VMB3000 camera will automatically go to 10 seconds

jguerdat — Wed, 20 Jan 2016 19:16:03 GMT

If you can swap camera positions and the problem follows the camera, it's likely a camera problem. Create a trouble ticket for possible RMA.

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Thu, 21 Jan 2016 15:24:26 GMT

How do I creat a trouble ticket?

Re: Model # VMB3000 camera will automatically go to 10 seconds

jguerdat — Thu, 21 Jan 2016 16:29:44 GMT

See the Support link at the top right? Use it and look for Contact Support on that page. Many choices.

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Fri, 22 Jan 2016 21:13:36 GMT

Thank you so much for your time and effort. It's good to know there is someone to help with this system.

Re: Model # VMB3000 camera will automatically go to 10 seconds

Benn — Mon, 25 Jan 2016 13:46:35 GMT

None of the suggested solutions have solved the problem. Kathleen is to call me at 10:AM this morning.

Re: Model # VMB3000 camera will automatically go to 10 seconds

JamesC — Tue, 26 Jan 2016 20:01:16 GMT

Benn,

Were you able to resolve this issue with the help of the Arlo Support Team?

Please let us know!

JamesC