Friend lost access after switching base stations

BrandonB — Wed, 28 Sep 2016 20:51:08 GMT

I replaced the Arlo base station today with the updated Nighthawk R7000 that I already had. My wife has had access to the cameras and recordings before just fine but now she has no cameras on her Arlo app after the switch. My app says that she has access (says 'accepted'), but obviously something is wrong.

I've gone through this before but don't remember what I did to fix it other than it required us using a Web browser on an actual PC.

Anybody else gone through this?

Re: Friend lost access after switching base stations

BrandonB — Fri, 15 Jan 2016 18:33:14 GMT

Fixed it! Don't know if I did it or if it just fixed itself but I went into her properties on my app under 'grant access' and unchecked admin and all bit one cameras, logged out her app, logged back in to see the one camera, then enabled all cameras and admin again, logged her out and on again and it's all back to normal for her.

topic Re: Friend lost access after switching base stations in Arlo

Friend lost access after switching base stations

Re: Friend lost access after switching base stations