topic Re: Slow/Late e-mail notifications? in Arlo

Slow/Late e-mail notifications?

ant — Wed, 28 Sep 2016 20:50:38 GMT

Is it me or are the camera motion detections late?

Thank you in advance. 🙂

Re: Slow/Late e-mail notifications?

JamesC — Fri, 15 Jan 2016 00:15:45 GMT

As some of you may have already witnessed we are experiencing intermittent performance issues with live streaming and accessing the library. Our Engineers are working on it and will provide and update once resolved. We sincerely apologize for any inconvenience this may cause.

JamesC

Re: Slow/Late e-mail notifications?

JGC2000 — Fri, 15 Jan 2016 01:10:26 GMT

I have noticed the delay too. The video shows up about 30 minutes after it actually recorded and that's when I get the email notification too.

I've owned a camera since March 2015 and had absolutely no problems until they updated the app and web interface in late December. Seems to me in their rush to get the app & web interface ready for the Arlo Q wired camera they screwed everything up for the users of the Wireless Arlos. I want the old system back because this one sucks.

Re: Slow/Late e-mail notifications?

JamesC — Fri, 15 Jan 2016 18:19:04 GMT

A fix was implemented that should resolve the intermittent issues with accessing the library and live streaming. We will continue to monitor the system closely. Please let us know if you continue to experience these issues!

JamesC

Re: Slow/Late e-mail notifications?

Flyer111 — Mon, 18 Jan 2016 20:09:49 GMT

I'm still having problems here... Are you still working on this?

Re: Slow/Late e-mail notifications?

JGC2000 — Mon, 18 Jan 2016 20:16:42 GMT

It worked correctly over the weekend, but it appears to slowing down again today for me too.

Re: Slow/Late e-mail notifications?

scottbco — Mon, 18 Jan 2016 23:04:56 GMT

All day my recordings are emailed to me 20-30 minutes after they occur. I get instant notification on my phone, but 20-30 minutes later I get an email for that event. It used to be as soon as the recording was complete.

Re: Slow/Late e-mail notifications?

JamesC — Fri, 22 Jan 2016 17:38:17 GMT

Flyer111, JGC2000, scottbco

I have been unable to replicate this issue. Are you still receiving delayed recordings/notifications?

JamesC

Re: Slow/Late e-mail notifications?

JGC2000 — Fri, 22 Jan 2016 17:47:47 GMT

The email notifications started being sent immediately again on Tuesday for me. Monday the 18th was the last time I was getting the emails about 30 minutes or sometimes longer after the actual video were being recorded

Re: Slow/Late e-mail notifications?

Flyer111 — Fri, 22 Jan 2016 19:57:44 GMT

Seems to be working now. Thanks

Re: Slow/Late e-mail notifications?

Flyer111 — Fri, 22 Jan 2016 19:58:08 GMT

Re: Slow/Late e-mail notifications?

peterK — Fri, 29 Jan 2016 22:54:06 GMT

I am still having the same issue as reported earlier. Today, some e-mail notifications were more than 3 hours delayed.

Re: Slow/Late e-mail notifications?

JamesC — Mon, 01 Feb 2016 18:46:57 GMT

peterK,

Are you still experiencing this behavior?

JamesC

Re: Slow/Late e-mail notifications?

JGC2000 — Mon, 01 Feb 2016 18:56:32 GMT

I am again experiencing this issue today. Some emails will be on time while others will be as much as 50 minutes after the actual video was recorded.

The first diffential was a video that was recorded at 11:32 am. The email was sent at 11:38.

The worst difference was a video recorded at 12:53 pm. The email was sent at 1:43pm

All weekend there were no issues. Also videos are back to not showing up in the library again.

Re: Slow/Late e-mail notifications?

LandM — Mon, 01 Feb 2016 19:38:36 GMT

We are still having the same performance issues today.

Re: Slow/Late e-mail notifications?

peterK — Tue, 02 Feb 2016 00:13:33 GMT

Yes. Today for example, the time stamp on the motion detection was 3:06:11pm. I did not get the e-mail until 3:42 pm. Another was 5:51:10, received 5:57 (better, but still off from before). Another, 6:07:19 was received at 6:07, so within 40 secords - what I was previously used to. The time delay appears to be random, which makes it even more frustrating.

Re: Slow/Late e-mail notifications?

pdxatx — Tue, 02 Feb 2016 02:39:15 GMT

Yes still seeing delays here

Re: Slow/Late e-mail notifications?

JamesC — Wed, 03 Feb 2016 19:51:33 GMT

The Arlo team is aware that this issue is affecting some customers. Our engineering team is investigating the root cause and a fix will be released as soon as we have a resolution. Once a resolution is reached we will post an update. We appreciate your patience while we work to resolve this issue.

Thank you,

JamesC

Re: Slow/Late e-mail notifications?

ant — Thu, 04 Feb 2016 20:20:35 GMT

JamesC wrote:
The Arlo team is aware that this issue is affecting some customers. Our engineering team is investigating the root cause and a fix will be released as soon as we have a resolution. Once a resolution is reached we will post an update. We appreciate your patience while we work to resolve this issue.

Thank you,
JamesC

Thanks. I just noticed e-mails coming in late after Arlo recorded online.

I also noticed no forum e-mail notifications again too. Hmm! Related?

Re: Slow/Late e-mail notifications?

ant — Fri, 05 Feb 2016 17:00:46 GMT

It looks like the e-mails are being fast now again. 🙂