topic re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded in Arlo

re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded

mammothtarm — Wed, 28 Sep 2016 20:50:23 GMT

I'm often finding that I don't get any video recording after the motion is tripped. I see a image capter on the home screen of my app and I get a text on my phone for notification, but there is not video to follow or in the library. It happens sportically. Is there a bug in the system? help!!!!

Re: re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded

JamesC — Thu, 14 Jan 2016 22:09:40 GMT

As some of you may have already witnessed we are experiencing intermittent performance issues with live streaming and accessing the library. Our Engineers are working on it and will provide and update once resolved. We sincerely apologize for any inconvenience this may cause.

JamesC

Re: re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded

mammothtarm — Thu, 14 Jan 2016 22:18:18 GMT

Yes, it's weird... it's a delay of 30-40 min. before the video appears.

Re: re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded

mammothtarm — Thu, 14 Jan 2016 22:18:37 GMT

Thanks... glad someone is aware of it and working on it.

Re: re: Arlo is Alerting me and capturing image of activation/motion but no video is recorded

Showguy — Thu, 14 Jan 2016 22:28:05 GMT

Yep I'm down. I am getting camera alerts with no video going to library since 2pm est. Live streaming is impossible and populating the cameras when opening the app is spotty at best. It seems like a regular occurrence with this system. Please feed the mice you call servers. Strangely enough the 1 aspect of the Arlo system that never goes down is the billing system. My credit card gets hit for subscription fees on the same day every month like clock work. ENOUGH IS ENOUGH FIX THIS JUNK ONCE AND FOR ALL.