topic Re: base won't connect in Arlo

base won't connect

hjserrn — Wed, 28 Sep 2016 20:48:18 GMT

I bought this system with 4 cameras a few months ago and didn't have any problems setting it up. A couple of weeks ago it went off line and wouldn't come back online so I clicked on the deactivate button, thinking I could just start over. Now the base station won't connect at all. I have unplugged everything and started it back up several times and each time I get green lights for power, internet, and cameras but it will not connect.

Re: base won't connect

jguerdat — Sun, 10 Jan 2016 14:17:11 GMT

Try a factory reset by using the reset button next to the power switch. That will start from fresh. If still a problem, create a trouble ticket.

Re: base won't connect

JamesC — Mon, 11 Jan 2016 17:55:01 GMT

hjserrn,

After performing a factory reset you must then add the base station back to the account and sync cameras. Are you still having trouble adding the base station to your account?

JamesC

Re: base won't connect

hjserrn — Tue, 12 Jan 2016 03:37:01 GMT

Factory reset fixed the problem. Everything working well now.