topic Re: Base station offline and I'm out of town in Arlo

Base station offline and I'm out of town

HannahX — Wed, 28 Sep 2016 20:39:19 GMT

hello,

my my base station has been showing as offline for the past few hours and I'm currently out of town so I can't find out what's wrong with the equipment. But I know internet is working fine at home. Could it be an Arlo system/cloud issue? Would if be possible for Arlo support to find out what's happening?

Thanks!

Hannah

Re: Base station offline and I'm out of town

JamesC — Wed, 30 Dec 2015 21:10:33 GMT

HannahX,

Do you have any way of finding out what the internet LED behavior is on the base station? Do you know if there was a power outage at the location in which the base station is setup?

JamesC

Re: Base station offline and I'm out of town

HannahX — Wed, 30 Dec 2015 21:43:56 GMT

Hi JamesC,

I don't know about the LED behaviour, but I know Internets been working fine this whole time, and I even got a movement detected notification and a video downloaded just a few minutes ago. However all cameras and base station are showing as offline on my iPhone app. What are the possible problems? Does this need to wait for myself to get home to get resolved?

Thanks!
Hannah

Re: Base station offline and I'm out of town

edrodgers — Sat, 02 Jan 2016 05:32:41 GMT

I've got a amber colored light instead of a a green light on my base station and there's a message saying my cameras are off-line on my mobile app when I open up the cameras. My Internet is working fine not sure how to get the Internet back working to the base station. This all has happened since the app updated to the new 2.0 version

Re: Base station offline and I'm out of town

HannahX — Sat, 02 Jan 2016 05:55:57 GMT

Hi edrodgers,

I had the exact same problem! Same Amber light on for Internet and after app update. I restarted my base station and everything's good now.

Hannah

Re: Base station offline and I'm out of town

edrodgers — Sat, 02 Jan 2016 06:15:57 GMT

Hi Hannah I tried restarting the base station and my router still no change. Not sure what to do.

Re: Base station offline and I'm out of town

HannahX — Sat, 02 Jan 2016 06:25:59 GMT

Hi edrodgers,

Sorry I couldn't help you more.. You might want to start a new post/ticket so Arlo support can help?

Hannah

Re: Base station offline and I'm out of town

edrodgers — Sat, 02 Jan 2016 06:30:44 GMT

I did thanks for your help. Are you single?

Re: Base station offline and I'm out of town

jguerdat — Sat, 02 Jan 2016 13:43:14 GMT

edrodgers wrote:
I did thanks for your help. Are you single?

HA! 😄

Re: Base station offline and I'm out of town

TomMac — Sun, 03 Jan 2016 17:13:00 GMT

New software makes Arlo into a dating service... I like it.

takes big ones Ed

Re: Base station offline and I'm out of town

edrodgers — Tue, 05 Jan 2016 18:46:53 GMT

Pay attention to your self *******!!

Re: Base station offline and I'm out of town

jguerdat — Sun, 03 Jan 2016 22:01:40 GMT

Sometimes we have grownups here. Other times...