topic Re: No e-mail notifications about low batteries? in Arlo

No e-mail notifications about low batteries?

ant — Wed, 28 Sep 2016 21:24:16 GMT

Hello.

I just noticed iOS app showing a camera's low battery, but I never got an e-mail notification about it. Did anyone get any low battery e-mail notification recently? I used to get them until this incident.

Thank you in advance. 🙂

Re: No e-mail notifications about low batteries?

jguerdat — Wed, 27 Jan 2016 13:38:00 GMT

As noted many times before, this is an ongoing issue - it's supposed to work but isn't for some reason. Checking the battery icon is the only reliable indication now (unless you want to consider an offline camera due to battery a reliable indication).

Re: No e-mail notifications about low batteries?

ant — Wed, 27 Jan 2016 18:36:53 GMT

jguerdat wrote:
As noted many times before, this is an ongoing issue - it's supposed to work but isn't for some reason. Checking the battery icon is the only reliable indication now (unless you want to consider an offline camera due to battery a reliable indication).

Thanks. How annoying, and I am surprised Netgear still hasn't fixed it if it is that old. 😞

Re: No e-mail notifications about low batteries?

JamesC — Wed, 27 Jan 2016 18:51:53 GMT

We are investigating an issue with the low battery e-mail notifications being sent. We hope to have a resolution soon and will keep you posted on any updates.

Thank you,

JamesC

Re: No e-mail notifications about low batteries?

ant — Wed, 27 Jan 2016 19:01:14 GMT

JamesC wrote:
We are investigating an issue with the low battery e-mail notifications being sent. We hope to have a resolution soon and will keep you posted on any updates.

Thank you,
JamesC

Thanks. I hope it is really soon since this is annoying.

Re: No e-mail notifications about low batteries?

denjen — Wed, 27 Jan 2016 19:55:29 GMT

What about the preferences not being listed under settings? How do I view what happens with old recordings? That button is shown to be listed under preferences.

Re: No e-mail notifications about low batteries?

ant — Wed, 27 Jan 2016 20:17:37 GMT

denjen wrote:
What about the preferences not being listed under settings? How do I view what happens with old recordings? That button is shown to be listed under preferences.

Hello. Please post a new thread of your off-topic issue.

Re: No e-mail notifications about low batteries?

JamesC — Wed, 27 Jan 2016 22:09:14 GMT

denjen,

There is no longer a preferences listed under Settings as those features were moved or became enabled by default.

Old recordings will be deleted on a schedule based on your subscription. For example if you are on the Basic Subscription, all content will remain on the cloud until it has reached 7 days old. Once it is 7 days old it will be automatically erased by the cloud.

JamesC