topic Re: VMC3030 4th camera does not sync properly in Arlo

VMC3030 4th camera does not sync properly

mike232 — Wed, 28 Sep 2016 21:32:01 GMT

I have successfully connect three of the cameras. The fourth camera will not sync properly. When I do the sync the camera number appears in Settings/My devices but when I try to access that camera in Live View I always get the message that "The request has timed out". This is very frustrating, please advise.

Re: VMC3030 4th camera does not sync properly

TomMac — Sun, 04 Sep 2016 20:14:12 GMT

try and go to settings> camera and REMOVE the DEVICE ( camera ) completely, then bring it back as if new

Re: VMC3030 4th camera does not sync properly

mike232 — Mon, 05 Sep 2016 01:29:27 GMT

Thanks, Tom. I had tried that previously but tried again to no avail. I went to Best Buy and bought a single camera and it synchronized fine. I tried the problem camera and it still does not sync. After multiple tries it has appeared in Settings/MyDevices but when I try to access it I still get the message "Your request has timed out". How do I get hold of Net Gear Customer service to get credit for this faulty camera. I have four cameras working on the system but want five total.. Thanks, Mike

Re: VMC3030 4th camera does not sync properly

TomMac — Mon, 05 Sep 2016 02:34:21 GMT

Top of page Support

next page on upper right Contact Support

Re: VMC3030 4th camera does not sync properly

JamesC — Wed, 07 Sep 2016 16:25:10 GMT

mike232,

This does sound like it could be an issue with the camera. One last thing you could try, just to further isolate, is a fresh set of batteries in the affected camera (you could temporarily use the batteries from your working add-on camera to test).

Otherwise, if you're still experiencing an issue, I agree with TomMac's post above and advise contacting support for further investigation: Arlo Support Team

JamesC

Re: VMC3030 4th camera does not sync properly

mike232 — Wed, 07 Sep 2016 22:43:13 GMT

Thanks James C. I actually tried that during my various attempts to sync the problem camera. I connected with NetGear tech support, they had me try a few things (all of which I previously tried) and when all failed to sync the camera they issued me a RMA. So I am returning the one camera for a replacement. Thanks TomMac and James C for your assistance.
Mike242