topic Re: Camera image is pink hue in Arlo

Camera image is pink hue

rheality — Wed, 28 Sep 2016 21:29:56 GMT

Hi,

I have pink hue on one of my cameras, I have tried resetting and removing the device and re-adding to no avail.

Can you help please, I've had the cameras for about a month if that.

Thanks

Re: Camera image is pink hue

SonicGT — Sun, 07 Feb 2016 19:22:07 GMT

This just happened to me this morning as well on one of my cameras. I've had my cameras since November with no issues until now

Re: Camera image is pink hue

SonicGT — Sun, 07 Feb 2016 19:47:35 GMT

So after seeing many others with this issue in the forums and people saying they couldn't solve it by powering down etc I contacted support via chat.

They told me to take the batteries out for 10 seconds, which based on other people I didn't think it would work, but for me it did. So I would try the basics like that then if nothing contact support. They told me the hardware is warrantied for 1 year from purchase date, so thats good since mine are a few months old, just in case it keeps happening

Re: Camera image is pink hue

SonicGT — Sun, 07 Feb 2016 19:54:21 GMT

actually I spoke too soon, took it back outside with more natural light again and all pink

Re: Camera image is pink hue

SonicGT — Mon, 08 Feb 2016 00:22:47 GMT

I contacted support via chat again.

They asked for screenshots of the pink, a photo of my receipt, and a photo of the serial number of the camera.

They also asked for my preferred shipping address.

They told me the ticket is being escalated and I will be contacted, but it sounds like they will be replacing the camera with a new one.

Re: Camera image is pink hue

JamesC — Mon, 08 Feb 2016 17:10:03 GMT

rheality,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Camera image is pink hue

Rudy — Sat, 13 Feb 2016 15:58:02 GMT

Here is what worked for me, go into devices and go to the affected camera. Then toggle night vision on and off a few times and leave night vision off, power down the camera (remove the batteries for 1 minute) then power the camera up and see if its still,pink. If its normal turn night vision back on you should be good then.