topic Re: Alerts...Kind of in Arlo

Alerts...Kind of

mhanna2755 — Wed, 28 Sep 2016 21:28:07 GMT

Any one notice a delay on email alerts? Like an hour. I'm testing these for my boss. I set them up in our store then turned alerts off about 10 min later. At 5:41pm i recieved an alert for an event at 4:32pm. This is just one of the 16 alerts i have recieved so far and the largest delay. They range in 10 minuets to over an hour after the event. And I didnt recieve the first alert untill after i had turned them off on every camera.

Model

VMB3000

FW Version

1.4.2695

HW Version

VMB3010r2

Re: Alerts...Kind of

pdxatx — Sat, 30 Jan 2016 05:47:31 GMT

Yup the past few days I've also experienced delays with notifications .
There must be some current issue,

Re: Alerts...Kind of

JamesC — Tue, 02 Feb 2016 00:00:55 GMT

mhanna2755, pdxatx

Are you continuing to experience this behavior?

JamesC

Re: Alerts...Kind of

pdxatx — Tue, 02 Feb 2016 02:40:06 GMT

Yes. Still seeing delays.

Re: Alerts...Kind of

JamesC — Wed, 03 Feb 2016 19:51:50 GMT

The Arlo team is aware that this issue is affecting some customers. Our engineering team is investigating the root cause and a fix will be released as soon as we have a resolution. Once a resolution is reached we will post an update. We appreciate your patience while we work to resolve this issue.

Thank you,

JamesC