topic Re: Videos Disappearing???? in Arlo

Videos Disappearing????

JGC2000 — Wed, 28 Sep 2016 21:27:54 GMT

Has anyone had their saved videos suddenly disappear today?

I had all my videos for the last seven days available as normal this morning and then when I logged on to check at around 12:30 they were all gone except the 2 most recent videos. Also those two video were only 3 and 9 seconds when I have it set to record for 15 seconds?

Re: Videos Disappearing????

hokeysmoke — Fri, 29 Jan 2016 19:43:44 GMT

Yes, that happened to me too, for one of my cameras. See my observations in the other thread:

https://community.netgear.com/t5/Arlo-Q-Troubleshooting/Uninitiated-Deleting-of-Arlo-Q-Video-recordings/m-p/1042317#M310

Since the videos seem to be available via the email links, I think there is a good chance they will return to the library (as happened to another one of my cameras recently), but I can't say for sure the issue will actually fix itself.

Re: Videos Disappearing????

JGC2000 — Fri, 29 Jan 2016 19:53:10 GMT

Hokeysmoke,

Thanks for replying. I have a feeling that the videos will most likely magically reappear in a few hours. I've pretty much decided that the Arlo/Netgear people screwed up the whole system when they pushed out the the new app/interface so they could introduce the Arlo Q(aka Dropcam/Nestcam copycat).