topic Problem syncing a new wireless cam in Arlo

Problem syncing a new wireless cam

Linder281 — Wed, 28 Sep 2016 21:33:29 GMT

I bought an Arlo wireless 2 cam system with base station some weeks ago.

The installation went flawless and has worked perfectly since then.

Then I ordered an additional wireless cam so that I would have 3.

I´ve followed the steps and read all FAQ´s regarding this and it still wont sync with the base station.

The cam only continues to flash blue slowly.

I´ve tried to restart the cam and also the base station. And I have the cam within 10cm when trying to sync.

I dont hold the button, just press so that the sync light on the base station flashes.

Any ideas what can be wrong or have I received a faulty cam?

Thanks in advance

Re: Problem syncing a new wireless cam

jguerdat — Tue, 16 Feb 2016 14:00:46 GMT

You could return the camera for a replacement or create a trouble ticket. Seems odd - I'd be thinking a bad camera. Did you use the power switch to restart the base or the the Restart button on the app or browser? The power switch seems to be a better choice.

Re: Problem syncing a new wireless cam

JamesC — Tue, 16 Feb 2016 22:31:04 GMT

Linder281,

Consider trying to go through the sync process after replacing the batteries in the affected camera with a fresh set. Please let us know if you continue experiencing issues syncing your camera.

JamesC

Re: Problem syncing a new wireless cam

Linder281 — Tue, 23 Feb 2016 08:06:14 GMT

Hi,

I´ve now replaced the batteries in the camera with a fresh set.

I still have the same problem. 😞

Regards // Johan

Re: Problem syncing a new wireless cam

JamesC — Tue, 23 Feb 2016 19:30:38 GMT

Linder281,

Please contact the Arlo Support Team to investigate this issue further. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC