topic Re: problem connecting to media server in Arlo

problem connecting to media server

Nidantwo — Wed, 28 Sep 2016 21:32:18 GMT

I see history indicating the problem should be solved... back in May 2015. My system was working great for maybe the last six months since I owned it, but for some reason recently (in the last week or so), I have been getting the error more and more. Whats up?

Re: problem connecting to media server

jguerdat — Sat, 13 Feb 2016 21:55:47 GMT

Not a fix but what Arlo server are you using? Easiest from a computer, open a command or terminal window and type:

ping Arlo.netgear. com

What response do you see? Just looking for the name and IP address. I see ArloProdLB-1815857678.eu-west-1.elb.amazonaws.com at 54.77.176.243 - is that what you get?

Re: problem connecting to media server

Nidantwo — Sun, 21 Feb 2016 13:16:38 GMT

the first part is correct, but the address is 52.16.17.159

Right now it seems to be working ok.

Re: problem connecting to media server

jguerdat — Sun, 21 Feb 2016 13:57:48 GMT

You're the second one to post saying the IP address is different but that the DNS name is the same. That means there's a group of servers that respond to queries based on load balancing so one or two don't take on all queries. It also means that for a number of us the location of the server farm is the same. What's not understood is why I don't have issues that others do - something in my setup? The exact route to those servers from your system? It's all a guess.

Re: problem connecting to media server

Nidantwo — Sun, 21 Feb 2016 14:08:13 GMT

That is what I am afraid... however, since it seems to be working, and we received the email from netgear indicating they knew of the problem and found a way to resolve, I guess I will assume this is resolved for now until I hit another round of non-connects.

Thanks for trying and responding.