topic Re: Change of ownership in Arlo

Change of ownership

FirstVR4 — Wed, 28 Sep 2016 21:31:19 GMT

Maybe somone can help me. One of my friends purchased the Arlo 3 camera security system and I used my name and email to set the system up. Is there a way I can turn control over to him? He still wants me to have access so I can watch the place while he is away.

Thanks for any support!

Re: Change of ownership

jguerdat — Wed, 10 Feb 2016 12:52:26 GMT

I think you're going to have to contact support to get this fixed up. Use the Support link at the top of these pages and then the Contact Support link in that page. A phone call may be all you need.

Re: Change of ownership

JamesC — Wed, 10 Feb 2016 18:19:27 GMT

FirstVR4,

If he has the password to the account he can access it without issue. If you want the account to be under his name you would have to deactivate the base station and go through setup again using his information.

Any account can be shared after setup using the Grant Access feature.

JamesC