topic Re: Blurred or green screen on one camera in Arlo

Blurred or green screen on one camera

4mysafety — Wed, 28 Sep 2016 21:34:58 GMT

One of my cameras sometimes gives me blurred images or part of the image is green. What is wrong?

Re: Blurred or green screen on one camera

Ernesto1638 — Fri, 19 Feb 2016 19:50:38 GMT

Re: Blurred or green screen on one camera

jguerdat — Fri, 19 Feb 2016 21:53:42 GMT

It could be faulty equipment which would require a trouble ticket for possible RMA. It could also be an issue with your upload speeds via your ISP. Have you tested this to verify that you have >1Mb/sec uploads?

Re: Blurred or green screen on one camera

Schorschi — Fri, 19 Feb 2016 22:25:49 GMT

Could also be intereference from another device.

Re: Blurred or green screen on one camera

tlernst — Mon, 06 Jun 2016 19:58:47 GMT

I also seem to have this issue. One camera, during some recording sessions, will have sections of the video where there is nothing but green screen, or the action will freeze. My upload speed is fine and my other camera, which has to shoot through two walls and is twice as far from the base station as the one having issues, records video just fine. The camera which has these issues is only about 10 feet away from the base and has a direct line-of-sight to the station. This is the camera that suddenly went from 90% battery to a 25% level over night. Since then, it has stayed at 25%. This is all very troubling since I travel so much.

Re: Blurred or green screen on one camera

jguerdat — Mon, 06 Jun 2016 21:29:35 GMT

Temporarily swap the cameras around to see if the problem follows the camera or stays with the position.

Re: Blurred or green screen on one camera

Jetgirl — Thu, 18 Aug 2016 23:51:26 GMT

Mine does the same thing.

Re: Blurred or green screen on one camera

jguerdat — Fri, 19 Aug 2016 13:58:26 GMT

And have you tired the suggestion in this thread?

Re: Blurred or green screen on one camera

Jetgirl — Fri, 19 Aug 2016 23:28:07 GMT

I have tried resetting and different batteries and still shoots blurry or green screen 85% of the time. I travel alot and makes me nervous that something made it go off but all I see is blurry or green

Re: Blurred or green screen on one camera

jguerdat — Sat, 20 Aug 2016 12:58:54 GMT

If you have more than one camera, swap them around and see what happens. Is the WiFi signal strength good? Can you live view with no issues? What's your upload speed through your ISP? You may need to open a trouble ticket for more help and a possible RMA for a defective camera.

Re: Blurred or green screen on one camera

Jetgirl — Tue, 23 Aug 2016 15:34:34 GMT

I have switched the camera and it does the same thing no matter where I put it. The signal strength is good not sure of the streaming speed. Sometimes when I do live feed it will be green or just disconnect itself

Re: Blurred or green screen on one camera

JamesC — Tue, 23 Aug 2016 16:46:43 GMT

Jetgirl,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Blurred or green screen on one camera

Dustin278 — Mon, 27 Mar 2017 14:32:45 GMT

Has anyone figured anything out with the blurred or green screen??

Thanks

Re: Blurred or green screen on one camera

manofice — Tue, 28 Mar 2017 12:52:55 GMT

I assume you're talking about pixelation? If so, there is a MONSTER thread on this issue that can't seem to get Netgear to own up to it. We thought the recent firmware release fixed it, but it happened at the same time of the AWS outage, and the issue can back a few days later, which leads me to believe it is their servers/datacenters causing this issue. When AWS had their outage, things magically got better, i'm thinking it load balanced us to a closer/better server/datacenter.

https://community.netgear.com/t5/Arlo-Pro/Pixelated-video-Arlo-Pro/td-p/1168123/jump-to/first-unread-message

Re: Blurred or green screen on one camera

carrzy4 — Mon, 26 Jun 2017 05:20:50 GMT

I had one camera doing this, moved it until WiFi was full bars...before it was about half reception. This seemed to have fixed the Green screen issue which I assumed was from connectivity. I'm going to install a WiFi boost and see of I can run a camera in that area again.