topic Re: Base gets disconnected every morning in Arlo

Base gets disconnected every morning

sm13 — Wed, 28 Sep 2016 21:34:24 GMT

Hello there,

Every morning when I go to work, I log into my Arlo to turn on the cameras but most of the times it tells me that the base is not connected. then I have to go and turn off the base and turn it back on again and wait 5 minutes until it connects and then leave the house. This has become very prustrating for us. could you please advise if this unit needs to be replaced or fixed?

Best
Sia

Re: Base gets disconnected every morning

jguerdat — Thu, 18 Feb 2016 17:59:12 GMT

It seems to depend on the exact scenario. Some folks have reported similar things but if I get the message, I only have to log out of the app or web site and back in to get things working. Have you tried that? Have you tried both the app and a browser?

Re: Base gets disconnected every morning

sm13 — Thu, 18 Feb 2016 18:09:16 GMT

Yes I have tried that .... I think it's related to the quality of this brand. I hope ARLO responds to this at some point

Re: Base gets disconnected every morning

JamesC — Thu, 18 Feb 2016 23:01:09 GMT

sm13,

What is the behavior of the internet LED on the base station when you get this error message? Do you see the same behavior on both the Arlo app and the web client?

JamesC

Re: Base gets disconnected every morning

sm13 — Fri, 19 Feb 2016 20:15:19 GMT

Yes it's the same behaviour. I found out that when Im close to the base station with my phone app, it works and when Im far, sometimes it doesn't work. this is very disappointing.