topic Re: Viewing email video on iPad in Arlo

Viewing email video on iPad

radtom — Wed, 28 Sep 2016 22:30:31 GMT

When I receive an email on my iPad Air 2 and touch 'Click here' to view video I am taken to arlo.netgear.com but nothing appears. All I get is a completely white page and no other information. Doing the same thing on my iPhone 6 I am taken to the same site and I'm able to watch the video. What iPad setting needs to be changed?

Re: Viewing email video on iPad

JamesC — Fri, 04 Mar 2016 22:25:20 GMT

radtom,

This sounds like it may be browser related on the ipad. Do you have issues viewing any other non arlo videos using the ipad browser?

JamesC

Re: Viewing email video on iPad

radtom — Fri, 04 Mar 2016 23:21:41 GMT

James,

YouTube, no problem, Videos shot from iPad, no problem. Downloaded videos from Arlo recording play back with no problem. Google is default browser. Any suggestion as to another type of video I should try to watch?

Thanks,

Tom

Re: Viewing email video on iPad

radtom — Sat, 05 Mar 2016 00:14:41 GMT

As soon as I tapped 'Reply' I saw I had written Google as a default browser. In fact it is Safari which reminded me I had installed Purify. Whitelisted arlo.netgear.com

Problem solved!

(and yes, Google is not a browser, Chrome is....)

Thanks for getting the gears turning.