topic Re: Once again - no video alerts/recordings since yesterday evening at 6:43PM EST in Arlo

Once again - no video alerts/recordings since yesterday evening at 6:43PM EST

frankpgh — Wed, 28 Sep 2016 22:29:08 GMT

This is beyond frustrating. Once again, no video being recorded since last night. I know what support will say - go unplug the base unit and plug it back in. That is not an acceptable answer! This system is not reliable and is not providing the protection it was promised to provide.

At least send me a notification if you the base system stops talking to the Cloud so I know to go reset it. Finding out after the fact that someone was in my back yard is not going to cut it.

Re: Once again - no video alerts/recordings since yesterday evening at 6:43PM EST

jguerdat — Sun, 28 Feb 2016 22:34:16 GMT

Hard to say but are the running men black, not gray? Can you live view and record? Can you test motion and see if you can get detection and recording? Is the Internet LED on the base lit and green? More details may help figure this out.

Re: Once again - no video alerts/recordings since yesterday evening at 6:43PM EST

frankpgh — Sun, 28 Feb 2016 22:50:11 GMT

it's back to normal now and did require another restart. This thing has been rock solid for a couple of months and these problems only started when Netgear started having problems in their cloud.

I strongly suggest that they add a feature to provide email/text notification when the base unit has failed to communicate to Arlo's cloud within a set period of time. At least I can then proactively reset the device, rather than waiting to figure out that the thing isn't recording.

During this issue, I could ping my base unit and I was able to access the base unit via the cloud and instruct it to reset. I just couldn't get to any of the cameras and they wouldn't record or detect motion. The remote reset via the cloud resolved the issue. I didn't even have to pull the power cord.

Re: Once again - no video alerts/recordings since yesterday evening at 6:43PM EST

Boat52 — Mon, 29 Feb 2016 14:28:18 GMT

Still no indication that a camera has a recording when I open the camera page. Also went through a period this past weekend when I did not receive alerts. As an aside, I cannot add my aol email address but gmail account adds OK. Can't figure that one out.

Re: Once again - no video alerts/recordings since yesterday evening at 6:43PM EST

jguerdat — Mon, 29 Feb 2016 16:12:35 GMT

One more click would get you to the Library page so you can check status. Dunno about AOL - sounds like they're blocking Arlo or Netgear for some reason.