topic Re: New install, cameras sync but dont show up on iPhone in Arlo

New install, cameras sync but dont show up on iPhone

Jim-Britton — Wed, 28 Sep 2016 22:28:21 GMT

ive tried multiple times to get cameras to show up. they sync fine, per the lights but no picture shows up on the iPhone6. Tried also from laptop. light are green. Sync process seems to work (flashing blue light) but when light stops flashing blue, there is no camera view.

Re: New install, cameras sync but dont show up on iPhone

Schorschi — Fri, 26 Feb 2016 12:18:44 GMT

Are you talking about the camera still picture that appears on the camera page for each camera?

I believe you need to have had a recording event or a Live View for that camera before a still picture shows up.

Re: New install, cameras sync but dont show up on iPhone

Jim-Britton — Sat, 27 Feb 2016 05:58:21 GMT

When they first sync, a snapshot of whatever is in front of the camera should show on the phone (I think). There is nothing.

Re: New install, cameras sync but dont show up on iPhone

Jim-Britton — Sat, 27 Feb 2016 06:02:27 GMT

I think when the cameras sync, the first thing that should happen is the camera should have a snapshot of whatever is in front of the camera. There's a place for five cameras. I sync the cameras and nothing shows up on the iPhone.

Re: New install, cameras sync but dont show up on iPhone

Eurostarflyer — Sat, 27 Feb 2016 10:01:53 GMT

I have exactly the same issue, camera and base lights flash and base says camera connected however no picture at all on iPhone 6? Help please

Re: New install, cameras sync but dont show up on iPhone

Eurostarflyer — Sat, 27 Feb 2016 10:05:44 GMT

Re: New install, cameras sync but dont show up on iPhone

JamesC — Mon, 29 Feb 2016 18:12:53 GMT

Jim-Britton, Eurostarflyer

Live streaming the camera following the sync process will update the thumbnail for the camera to what it is pointing toward. Click the play button on the cameras screen for the affected camera. Are you able to live stream the camera? Does the thumbnail update after you end the stream?

JamesC

Re: New install, cameras sync but dont show up on iPhone

Jim-Britton — Mon, 29 Feb 2016 19:08:17 GMT

The camera is the rather oval looking camera. I don't see a screen or a play button on the camera. Sorry if I seem rather dense.

Re: New install, cameras sync but dont show up on iPhone

jguerdat — Mon, 29 Feb 2016 21:11:22 GMT

Sorry, he's referring to using the app or browser interface. When you log in, you should see your cameras on the first screen. Do they show a view of the last thing captured or are any of them just showing a green block suggesting that you can use live view to get that view?

Re: New install, cameras sync but dont show up on iPhone

Jim-Britton — Tue, 01 Mar 2016 00:13:00 GMT

Ok, I called tech support and they had me up and running in no time. The problem was, I needed to log out, log back in and sync the base station. Once the base station was synced, the cameras came online!

Re: New install, cameras sync but dont show up on iPhone

2Maximhealth — Thu, 22 Jun 2017 00:30:14 GMT

Jim-Britton wrote:
When they first sync, a snapshot of whatever is in front of the camera should show on the phone (I think). There is nothing.

unable to install Arlo on my Iphone

Re: New install, cameras sync but dont show up on iPhone

JamesC — Fri, 23 Jun 2017 17:47:23 GMT

2Maximhealth,

Is the iPhone connected to the same network as the base station?

JamesC

Re: New install, cameras sync but dont show up on iPhone

2Maximhealth — Fri, 23 Jun 2017 20:31:56 GMT

Re: New install, cameras sync but dont show up on iPhone

2Maximhealth — Fri, 23 Jun 2017 20:36:58 GMT

Both are connected to ATT9172. When I hit "GET" on the APP, it went into the think mode and did nothing beyond that.

Re: New install, cameras sync but dont show up on iPhone

JamesC — Mon, 26 Jun 2017 18:03:11 GMT

2Maximhealth,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC