topic Re: Camera Off Line in Arlo

Camera Off Line

cochachere — Mon, 26 Sep 2016 22:51:56 GMT

I purchased a 1 Camera Arlo system about a month ago, the system had be working fine up until a couple of weeks ago. The camera will just go offline for no apparent reason, but the base station will still be connected to the Internet. After resetting the base station in the setting option the camera will work fine for a few hours then it will go back offline. When the camera is connected it shows full signal strength. Ive tired unplugging the power supply for a few mins an plugging it back in , and also holding down the reset button on the back of the base station but non of these options has fix the problem. PLEASE HELP!!!!!! I really like the Arlo System but it is no good to the securtiy of my home if the camera is only work half the time. I might have to turn to a diffrent security camera if this problem can not be resolve.

Thanks

Re: Camera Off Line

AnthonyArmato — Tue, 28 Apr 2015 01:16:32 GMT

Are both your base station and camera's firmware up to date ?

Re: Camera Off Line

cochachere — Tue, 28 Apr 2015 02:09:08 GMT

I would believe so, I have it set to auto update

Re: Camera Off Line

Dmc670 — Sat, 16 May 2015 18:43:45 GMT

I am having same problem with my 2nd camera. Please help!!!

Re: Camera Off Line

jguerdat — Sat, 16 May 2015 20:47:10 GMT

Dmc670 wrote:
I am having same problem with my 2nd camera. Please help!!!

Have you tried opening the battery cover for a few seconds and then closing it? That might be all that's needed.

Re: Camera Off Line

cochachere — Sat, 16 May 2015 21:02:05 GMT

Yes I believe I found the solution, what I had to do was change the channel of my wireless router. Since I change the channel my camera has not went offline an is working properly ( so far lol). Hope this was a help to you

Re: Camera Off Line

TomMac — Sat, 16 May 2015 22:08:12 GMT

Usu, if the Arlo base station and WIFI router are close to each other, they will use the same channel.... to avoid problems.

When moved farther away, the Arlo base will pick the best channel for itself duirng setup.

Re: Camera Off Line

Dmc670 — Sun, 17 May 2015 00:19:30 GMT

How far do you suggest?

Re: Camera Off Line

Dmc670 — Sun, 17 May 2015 00:22:10 GMT

Yes, I did try that and resetting the base. The camera then wouldnt sync, kept blinking orange.

Re: Camera Off Line

Dmc670 — Sun, 17 May 2015 00:23:42 GMT

I'll give it a try. thanks! I really love these little cameras, I dont want to return them.

Re: Camera Off Line

DEborah — Mon, 18 May 2015 10:35:43 GMT

One camera blinking orange - did you solve your issue Kudo 0? If so any advice?

Re: Camera Off Line

TomMac — Mon, 18 May 2015 13:21:17 GMT

DEborah wrote:
One camera blinking orange - did you solve your issue Kudo 0? If so any advice?

The only time I've seen the ( right front led (looking at camera )) blink orange is when the battery is low or in test motion mode.

Providing no other leds blinking.

Re: Camera Off Line

Dmc670 — Tue, 19 May 2015 01:10:25 GMT

I opened the batteries switched them with the other (working)camera and still no luck. I think the camera is no good. the other works fine.

Re: Camera Off Line

Dmc670 — Tue, 19 May 2015 01:11:54 GMT

I moved the base, it is about 3-4 feet from router and still no luck with the 2nd camera. think I may need new camera.

Re: Camera Off Line

MKO — Tue, 19 May 2015 11:40:01 GMT

I have the same problem - one camera works fine the other one goes offline after some seconds. Sync works fine, Live feed is there for 10s and then cam timed out and offline. Both cams worked fine for 3 weeks - after changing the batteries in one of them (batteries leaked) troubles started.

Im still in contact with netgear support and waiting on a response or information to replace.

Re: Camera Off Line

DEborah — Tue, 19 May 2015 12:58:06 GMT

Thanks Kudo 0

Re: Camera Off Line

Baberim — Wed, 20 May 2015 14:35:17 GMT

Same Issue here, except both of my cameras show offline. Base station is connected though. This started happening on the 18th.

It fixes itself after you reboot the base station, but only temporarily. I was able to stream for about 2 minutes and then the cameras went offline again.

Re: Camera Off Line

asrodgers — Thu, 17 Dec 2015 23:45:04 GMT

These cameras are rediculous. I have 5 cameras and they are Off Line all the time. No one to help. What do I do???? I do not understand changing channels and all that stuff. That should not be required. What do I do? Is there anyway to return these things ?

Re: Camera Off Line

asrodgers — Thu, 17 Dec 2015 23:47:27 GMT

I have also spent a fortune on batteries And my cameras are very rarely activated when they happen to operate correctly.

Re: Camera Off Line

jguerdat — Fri, 18 Dec 2015 14:20:57 GMT

It's possible that you're having 2.4GHz interference and/or weak signal issues that are causing the batteries to drain due to trying to stay connected to the base. Use a WiFi analyzer app to check for WiFi signals in your area and their relative strengths to see if that helps narrow things down. Note that the number of walls/ceilings/ductwork, etc. can cause significant drops in signal so positioning can be critical. That would lead to moving the base and/or cameras to help isolate the problem.