topic Re: New Arlo Android App crashes Entering Mode in Arlo

New Arlo Android App crashes Entering Mode

RobertRosal — Mon, 26 Sep 2016 22:51:28 GMT

Noticed that there was an update to the Arlo application this morning and decided to update since I thought this new update would fix a problem I am seeing with Arlo on my android phone.

The problem was that schedules on my phone was not sync'd with the schedules on my PC/website.

So now, rather than showing me incorrect schedules, the application crashes once you try to get into "Mode".

I hope, again, there is a fix soon!

Re: New Arlo Android App crashes Entering Mode

jguerdat — Thu, 23 Apr 2015 16:38:33 GMT

Happens to me, too, but only on one device, Galaxy S5. It's running Lollipop 5.0 while the others arena on 5.1. I reported it via Android crash reporting.

Re: New Arlo Android App crashes Entering Mode

RobertRosal — Thu, 23 Apr 2015 16:54:40 GMT

Galaxy Note Edge here on Android version 5.0.1.

jguerdat wrote:
Happens to me, too, but only on one device, Galaxy S5. It's running Lollipop 5.0 while the others arena on 5.1. I reported it via Android crash reporting.

Re: New Arlo Android App crashes Entering Mode

jguerdat — Thu, 23 Apr 2015 16:57:32 GMT

Sounds like 5.0x is the issue.

Re: New Arlo Android App crashes Entering Mode

ChristineT — Thu, 23 Apr 2015 19:16:13 GMT

Good afternoon Android Users,

We are currently investigating this issue. We have been able to replicate the issue on 5.0.1 but not on 5.1. We hope to have a fix for this issue released very soon. I'll post release notes once the update is available.

Thanks for reporting this issue!

Best Regards,

Christine

Arlo Team

Re: New Arlo Android App crashes Entering Mode

RobertRosal — Fri, 24 Apr 2015 15:43:20 GMT

ChristineT wrote:
Good afternoon Android Users,

We are currently investigating this issue. We have been able to replicate the issue on 5.0.1 but not on 5.1. We hope to have a fix for this issue released very soon. I'll post release notes once the update is available.

Thanks for reporting this issue!

Best Regards,

Christine
Arlo Team

Thanks Christine, it looks as if everything is working again!

Re: New Arlo Android App crashes Entering Mode

jguerdat — Mon, 27 Apr 2015 19:52:33 GMT

Nope, not yet. I had success for a while but turned the schedule off. When trying to turn it back on using my phone with 5.0 it crashed again, multiple times. Hopefully an updated Android app is still in the works.

Re: New Arlo Android App crashes Entering Mode

ChristineT — Mon, 27 Apr 2015 20:48:18 GMT

Good afternoon All!

We have just released an updated Arlo app for Android version 1.8.2 today that should address the scheduling crash for devices running Android version 5.0.x. You should get prompted to update the app upon your next login.

Please be sure to install the update and let me know if the problem still remains.

Thank you all for your contributions!

Best Regards,

Christine

Arlo Team

Re: New Arlo Android App crashes Entering Mode

RobertRosal — Mon, 27 Apr 2015 20:49:26 GMT

jguerdat wrote:
Nope, not yet. I had success for a while but turned the schedule off. When trying to turn it back on using my phone with 5.0 it crashed again, multiple times. Hopefully an updated Android app is still in the works.

Hi jguerdat,

It looks like they made a fix to the app today, but when I tried to log out and log back in, my app still crashed.

So I went ahead and uninstalled the app and reinstalled and it seems all is fine now.

-Robert

Re: New Arlo Android App crashes Entering Mode

jguerdat — Mon, 27 Apr 2015 21:18:29 GMT

Just installed the update and it works fine so far.

Re: New Arlo Android App crashes Entering Mode

TomMac — Tue, 28 Apr 2015 12:53:10 GMT

jguerdat wrote:
Just installed the update and it works fine so far.

same

Re: New Arlo Android App crashes Entering Mode

JLH22 — Thu, 24 Sep 2015 16:44:36 GMT

I'm having same issue with Samsung S5. Android 5.0. Mode will refresh properly. Is there a fix?

Re: New Arlo Android App crashes Entering Mode

JLH22 — Thu, 24 Sep 2015 16:46:23 GMT

Will not**

Re: New Arlo Android App crashes Entering Mode

JamesC — Fri, 25 Sep 2015 00:18:25 GMT

JLH22,

Welcome to the community. Consider reinstalling the Arlo app. Let us know after a fresh installation of the app if you are still experiencing this issue.

JamesC