Incorrect email name showing

LJ111 — Mon, 26 Sep 2016 22:51:15 GMT

So... I just upgraded to a S6 Edge and transferred my email account over to this new phone and its new operating system (from an S3). When an Arlo alert arrives to the new phone it displays the first name in my listing of contacts which not the correct sending name. The email in the inbox listing does not display the email address or the correct name. When I open the arlo email on the phone to fullscreen it displays the correct name.

So the inbox says... "Hi Andi" when it should show "Hi Sam". When I open same notfication (sending to mulitple emails) the arlo email correctly shows "Hi Sam" in the fully opened email. This only happens on the S6. On all the other platforms receiving alerts like IOS or Win 7 or 8.1 or Kindle everything works fine. The correct name shows. I've even deleted the first contact on the S6 and Arlo just picks the next name in the contact list...again only on the S6. This didnt happen on the S3. I guess if I only had one contact this would work or if I went back to the S3. smile.

Any ideas?

Re: Incorrect email name showing

TomMac — Thu, 23 Apr 2015 13:13:19 GMT

If its working on the other platforms correctly, then I would concentrate on the problem being in the S6...

Something wrong with the contact info in the phone? Other S6 users will have to help with this one

topic Re: Incorrect email name showing in Arlo

Incorrect email name showing

Re: Incorrect email name showing