topic Re: Trouble Installing Base Station in Arlo

Trouble Installing Base Station

stbiol — Wed, 28 Sep 2016 20:35:12 GMT

I just purchased an Arlo with one camera. I was able to get the system connected, registered my base using my Android phone, and even connected a camera (what a breeze). I could see the image on my phone and everything worked great. I set the camera down so I could screw in the mount onto my ceiling, when I was done with the install, I pulled up my phone and the system did not take my log in. It says the account was never registered under my e-mail.

No big deal, I thought. So I went through the New System setup again, however this time it could not find my base station. I tried resetting the base station, rebooting my router several times no luck. I went on my router interface and found the Arlo basestation listed (using its serial number) and the appropriate "DHCP" setting next to it.

System Setup:

Arlo Base Station has 3 Green Lights

Router is Motorola NVG589

AT&T U-Verse service provider

I've tried using both my Android Phone (with WiFi enabled) and my Window 8 PC to register the base station.

Not sure what else I can try. Suggestions?

Re: Trouble Installing Base Station

stbiol — Mon, 11 May 2015 22:28:50 GMT

UPDATE: I can see the NetGear Base Station on my network but the Arlo setup still cannot find it.

Re: Trouble Installing Base Station

jguerdat — Mon, 11 May 2015 23:39:18 GMT

Has the router given the base station an IP address?

Re: Trouble Installing Base Station

stbiol — Tue, 12 May 2015 00:20:43 GMT

Yes it has

Re: Trouble Installing Base Station

AlexP — Thu, 21 May 2015 13:27:03 GMT

I have the Same Trouble what is the Solution?

Re: Trouble Installing Base Station

GeneG — Wed, 05 Aug 2015 01:07:56 GMT

I tried to install my new Arlo system from my Samsung Galaxy S6, but I kept getting a "can't find the base station" error message. I tried all the recommended fixes numerous times, including the ones for the base station and for my Cisco E4200 router, all without success. Then I tried to access the setup program on my Acer Inspire laptop/tablet -- with instant success. Suggestion: If your smartphone won't let you in, try another source for the setup!

Re: Trouble Installing Base Station

jguerdat — Wed, 05 Aug 2015 13:35:04 GMT

Is the phone on WiFi for setup? If not, you can't use the phone to even access the system. Once it's set up, you can use any network.

Re: Trouble Installing Base Station

GeneG — Thu, 27 Aug 2015 03:52:33 GMT

Yes, the phone was on the same system, but it was unstable. After I set up the system on my laptop, the app on my phone responded to alerts.

Re: Trouble Installing Base Station

GeneG — Thu, 27 Aug 2015 04:09:44 GMT

After nearly 3 weeks of living with this system, I have worked out most of the problems. The initial setup was much easier with my laptop than the smartphone, but I can receive alerts now on the phone. I believe this is an excellent system for patient do-it-yourself fans, as it is completely wireless and physical installation is simple. The setup, though, requires a willingness to proceed by trial and error, as the instructions are inadequate. The sensitivity had to be adjusted downward in my system in order to avoid false calls from stray cats, rustling leaves and bats(!). The detection delay is disappointing, but I got around that problem by installing a second camera further along the path of interest, then pairing the cameras (in Rules) so they operate together.

I have the following recommendations for Netgear:

1. Hire an English major to install an Arlo system, then write a detailed instruction manual. (Note: Apple did just that when they introduced the first Macintosh.)

2. Improve the detection time in your next update.

3. Offer a version of the Arlo camera in a dark, dull finish for customers looking for a less conspicuous installation.

Re: Trouble Installing Base Station

JamesC — Thu, 27 Aug 2015 16:26:51 GMT

GeneG,

I am glad to hear you were able to get the system installed so that it will perform to your expectations. Given the variables of each environment it sometimes can be challenging to find the perfect conditions. Thank you for the feedback on your experience as well as your suggestions on improving Arlo!

Regards,

JamesC

Re: Trouble Installing Base Station

JamesC — Tue, 06 Oct 2015 17:26:09 GMT

The following article may prove useful for those having trouble setting up a base station for the first time. I encourage users experiencing issues to take a look!

How do I enter the Arlo Base Station serial number?

Thank you!

JamesC

Re: Trouble Installing Base Station

Rtuason — Wed, 30 Dec 2015 01:58:18 GMT

Bought system from a friend. He disabled his account and im trying to set up the basestation by reseting it but its not resetting the power and internet light stays green

Re: Trouble Installing Base Station

TomMac — Wed, 30 Dec 2015 03:02:39 GMT

have you tried the RESET and SYNC button at same time for a factory re-set ?

If your base station is registered to someone else or an account that you do not have access to: The following steps can be helpful if you bought the system from another user who did not fully deactivate it from their account or if you find that the above steps are not working.

Performing a factory reset will "release" the serial number and allow you to proceed with the registration process. To perform a factory reset:

1. Press and hold the base station Sync button (located on the side of the base station) and simultaneously use a pen or straightened paperclip to press and hold the base station Reset button (located on the back of the base station):

2. Press both buttons at the same time and hold for about 10 seconds. If your reset is successful, all the LED lights on the front of the base station will flash amber as shown below:

3. After the amber lights stop flashing, give your base station about one minute to reboot itself. Then try the set-up process again by clicking on New System Setup at the login screen and following the prompts.

Re: Trouble Installing Base Station

Rtuason — Wed, 30 Dec 2015 03:35:34 GMT

Yes ive tried that held it down for 30 seconds and lights never turned orange. Power and internet stayed green.

Re: Trouble Installing Base Station

TomMac — Wed, 30 Dec 2015 13:10:18 GMT

If your reset is successful, all the LED lights on the front of the base station will flash amber as shown below:

obv either, the base is defective or the button pushes were not completed correctly.. since the base does have green lights, I would think the latter.

The reset (inside) made not be directly in, use a paperclip, you should feel the 'button click'.

Re: Trouble Installing Base Station

JamesC — Wed, 30 Dec 2015 19:03:24 GMT

Rtuason,

We are in the process of updating the article to which TomMac is referring. Consider pressing and holding ONLY the reset button on the back of the base station until all LEDs flash amber. This should factory reset the base station and return it to it's original settings. This was changed with the most recent update to the Arlo system.

JamesC

Re: Trouble Installing Base Station

TomMac — Wed, 30 Dec 2015 19:17:41 GMT

Thanks for the correction James... it was unknown here

Re: Trouble Installing Base Station

Rtuason — Wed, 30 Dec 2015 21:30:29 GMT

Yes after speaking with cust.serv instructions stated to hold dow both buttons however only the reset was supposed to be held down..fixed my issue..on to another in setting the motion sensativity

Re: Trouble Installing Base Station

PeteInOz — Sun, 03 Jan 2016 03:20:01 GMT

G'day James,

I am a relatively new owner of a 3 camera Arlo system and would like to offer the following observations and a major recommendation for a basestation(s) software update.

On first imprsession, the installation of the Arlo is relatively painless. However, the basestation has little in the way of direct configuration. Given that the basestation and camera operate on the 2.4Ghz frequency, I feel many connection problems are more related to lack of channel separation and interference than anything else.

As an example, and as a retired network engineer myself, I have found on occasion (using a wifi analyser) that the Alro basestation is occupying the same channel space as my main wifi router, which can cause significant degradation of the wifi space.

Upon startup/restart, the Arlo clearly tries to search and find a relatively free channel to operate in but I believe one should be able to manual set the channel allocation so as to reduce the possibility of interference from close proximity wifi devices. I believe this would not only help eliminate interference between the main router and the Arlo, but also possibly improve the performance of the wifi cameras also (i.e. depending upon where the cameras are located and depending upon other external sources of electircal or wifif interference then a camera's performance could be impacted).

In addition, I would think such a feature would also be important and improve the performance of more than one basestation in a specific location.

Whilst I accept that Netgear has tried to develop a relatively simple plug and play systerm, I feel Netgear could easily add this additonal feature quickly so as to empower the end user to possibly take control and overcome some local environmental issues.

I hope this helps ....

PeteInOz

Re: Trouble Installing Base Station

TomMac — Sun, 03 Jan 2016 15:07:27 GMT

Hi Pete....

Yes your correct. I think the choice was based on simplicity with most bases being installed near the wifi/router.

The only way we found to change the Arlo base was;

1) move it far enough away from you current wifi and it MAY pick a cleaner channel

2) change your base wifi to a clean channel and start up the Arlo base... Arlo base will sit on the same channel. Then go back and change your wifi to a diff clean channel.