topic Re: 1 Camera Down To 1% In Less Than 12 Hours in Arlo

1 Camera Down To 1% In Less Than 12 Hours

AnthonyArmato — Mon, 26 Sep 2016 22:51:01 GMT

So somehow one camera drained it's battery overnight in less than 12 hours. It was not left running and did not record ANY motion during this period. Is the camera defective or is it possible the update caused a problem with this one camera ? Kinda annoying as these batteries aren't cheap and I now either have to exchange the whole system or purchase 4 new batteries and hope it doesn't happen again.

This is what the image looks like now on that camera. Is that due to the low battery or is the camera truely defective ?

https://arlo.netgear.com/hmsweb/users/library/share/link/76562EEF9238D645

Re: 1 Camera Down To 1% In Less Than 12 Hours

laurenc — Tue, 21 Apr 2015 21:24:02 GMT

Hi @AnthonyArmato,

Your cameras certainly should not have drained overnight, and it sounds like the camera may have been old older firmware where we had mis-reported battery life issues. The current firmware version for Arlo cameras is 1.2.22412. A one time power cycle may be needed by opening and closing the battery compartment door to clear the inaccurate value. We apologize for any inconveniences this may cause.

In regards to the pink tint on your camera, this is camera image distortion and is not expected behavior. Please reset your camera by opening and closing the battery compartment door. This should alleviate the tinting issue, but if it does not, please let us know and we may need to open a Support case.

I look forward to your next update!

Best Regards,

Lauren

Arlo Team

Re: 1 Camera Down To 1% In Less Than 12 Hours

AnthonyArmato — Tue, 21 Apr 2015 23:55:01 GMT

That did fix the color issue but the battery level remained the same (Red).

Re: 1 Camera Down To 1% In Less Than 12 Hours

AnthonyArmato — Wed, 22 Apr 2015 22:59:31 GMT

Today, my image is back to the red coloring again !

Re: 1 Camera Down To 1% In Less Than 12 Hours

laurenc — Wed, 22 Apr 2015 23:08:05 GMT

Hi @AnthonyArmato,

Thank you for the update. I will send you a private shortly so we can take the next steps.

Best Regards,

Lauren

Arlo Team

Re: 1 Camera Down To 1% In Less Than 12 Hours

AnthonyArmato — Wed, 22 Apr 2015 23:13:54 GMT

Okay, thanks.

Re: 1 Camera Down To 1% In Less Than 12 Hours

Laynigirl — Sat, 16 May 2015 15:47:15 GMT

We purchased a four camera system and one add on camera yesterday. One camera has been pink since install I have tried the reset procedure mentioned above still red.

Re: 1 Camera Down To 1% In Less Than 12 Hours

Hofmannpj — Tue, 22 Dec 2015 20:06:38 GMT

Red tint on one camera

Re: 1 Camera Down To 1% In Less Than 12 Hours

JamesC — Tue, 22 Dec 2015 23:12:41 GMT

Hofmannpj,

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC