topic Arlo App doesnt 'find' base station in Arlo

Arlo App doesnt 'find' base station

ERAPR — Wed, 28 Sep 2016 22:38:56 GMT

So tried everything on this forum. The app keeps searching but doest find the base station to connect to it. Both lights are green (power/internet) I have an apple router, but that shouldnt be a problem. Changed the DCHP/NAT setting that I read somewhere on here....still nothing!! Please Help!!

Re: Arlo App doesnt 'find' base station

jguerdat — Sat, 12 Mar 2016 13:53:03 GMT

I think I already answered this in another thread. To use the app for setup, the phone has to be on WiFi on the same network as the router and base station. Perhaps using a computer would be easier.

Re: Arlo App doesnt 'find' base station

ERAPR — Sat, 12 Mar 2016 14:35:58 GMT

Ill try that but the phone is on the same wifi network...

Re: Arlo App doesnt 'find' base station

JamesC — Mon, 14 Mar 2016 16:40:23 GMT

ERAPR,

Were you able to get through setup when using a computer? If no, consider a factory reset of the base station and attempt to run through setup again.

JamesC

Re: Arlo App doesnt 'find' base station

ERAPR — Mon, 14 Mar 2016 16:52:37 GMT

Yeah through the computer had no problem. Maybe its an issue with app itslef when set up a new system.

But it already set up!

Thanks