topic Re: 1 camera states off line in Arlo

1 camera states off line

freebird — Mon, 26 Sep 2016 22:44:41 GMT

I've had my cameras for about 5 days and now one of the cameras is saying "camera offline" but my other camera works. What's wrong with my camera? 5 days and problems already. Please help.

Re: 1 camera states off line

ChristineT — Fri, 17 Apr 2015 13:32:20 GMT

Good morning Freebird,

If you haven't already done so, try power cycling the camera to see if the reset brings it back online. Another thing to try is swapping batteries with the working camera as a test. If your camera is placed in a highly active area that triggers motion detection frequently it's possible the batteries are depleted.

Please let us know if any of these steps helped resolve the issue.

I look forward to your next update.

Best Regards,

Christine

Arlo Team

Re: 1 camera states off line

freebird — Fri, 17 Apr 2015 14:03:45 GMT

I went out to get the camera and bought it inside and it started working again. So, i didn't do anything but basically take the camera off the mount and it worked? Not sure why but of course its the important camera watching an area that has been vandalized before. I will keep an eye on it and anymore problems i will post them. Thanks for the reply.

Re: 1 camera states off line

rmorejon — Wed, 06 Jan 2016 03:44:48 GMT

hello ChistineT,

How do power cyle a camera?

Can this be done remotely? I too am having the same problem. I have a 4 camera system and one stopped working.

Ray M

Re: 1 camera states off line

jguerdat — Wed, 06 Jan 2016 13:35:05 GMT

freebird wrote:
I went out to get the camera and bought it inside and it started working again. So, i didn't do anything but basically take the camera off the mount and it worked?

Just a shot in the dark but it may be that the camaera is at the edge of good connection and/or there's some interference with other wireless devices. As you say, keep an eye on it.

Re: 1 camera states off line

jguerdat — Wed, 06 Jan 2016 13:35:56 GMT

rmorejon wrote:
hello ChistineT,

How do power cyle a camera?

Can this be done remotely? I too am having the same problem. I have a 4 camera system and one stopped working.

Ray M

The only thing you can do remotely is to restart the base. Anything else requires physical interaction.

Re: 1 camera of 4 states offline

grider1 — Fri, 08 Apr 2016 19:17:56 GMT

Our cameras have been working great we left last fri and you are saying the camera has to be fixed on location.this sucks that means i have to fly back to Arizona.It cant be fixed remotely.

thanks

john

Re: 1 camera of 4 states offline

TomMac — Fri, 08 Apr 2016 21:32:36 GMT

grider1 wrote:
Our cameras have been working great we left last fri and you are saying the camera has to be fixed on location.this sucks that means i have to fly back to Arizona.It cant be fixed remotely.
thanks
john

If you reboot the base remotely and the cameras don't come up, then yes it will require a physical interaction as cameras don't reboot remotely.