topic Modes are different between iPhone App and Web App in Arlo

Modes are different between iPhone App and Web App

medinarrior — Wed, 28 Sep 2016 22:32:26 GMT

Hi All,

Is there any reason that iPhone version 2.0.2 released on Feb 2, 2016 shows more modes than Web application modes.

Web application shows the right number of modes.

Re: Modes are different between iPhone App and Web App

medinarrior — Fri, 11 Mar 2016 21:08:15 GMT

iPhone Modes

Web Modes

Re: Modes are different between iPhone App and Web App

jguerdat — Sat, 12 Mar 2016 14:03:02 GMT

It appears that many modes are carry-overs from before the early-this-year update. There have been issues with those modes - I'd recommend creating new modes/rules with the same settings (if you haven't already) and deleting the old ones. It seems to me I had a display issue between web and app right after the update having to do with old modes showing in one but not the other or some such thing.

Re: Modes are different between iPhone App and Web App

medinarrior — Mon, 14 Mar 2016 16:50:30 GMT

I already deleted all the modes, but custom "armed" and "disarmed" can't be deleted.

Still same problem with iPhone application.

iPhone Modes

Web Modes

Re: Modes are different between iPhone App and Web App

jguerdat — Mon, 14 Mar 2016 19:06:22 GMT

Two possibilities I can think of.

1. Try reinstalling the app.

2. Rename the custom modes and then delete using the app. Since they're the same name as the default, maybe it's the name that's the issue.

Re: Modes are different between iPhone App and Web App

medinarrior — Mon, 14 Mar 2016 19:20:58 GMT

Unfortunately neither reinstalling nor renaming the mode worked.

Re: Modes are different between iPhone App and Web App

jguerdat — Tue, 15 Mar 2016 13:02:34 GMT

That error message may be useful. @JamesC, does that mean anything to you (4004)?

Since it still has the word "Armed" in it, try something unique. Yes, I'm grasping at straws.

Re: Modes are different between iPhone App and Web App

JamesC — Tue, 15 Mar 2016 19:05:30 GMT

medinarrior,

At this point, I would suggest trying a factory reset of the base station. This will clear out any potentially broken custom modes. After the reset add the base station back to the account by clicking "Add Device" on the cameras screen.

JamesC