topic Re: Cameras offline in Arlo

Cameras offline

drrkeith — Wed, 28 Sep 2016 22:39:49 GMT

Set everything up last night and it worked fine. As soon as I leave the house, all cameras appear to go offline. Every time I try to restart the base, I get message saying message service is currently down. Been that way for last four hours. Does Messaging service work at all? Why are my cameras telling me they're offline?

Re: Cameras offline

jguerdat — Mon, 14 Mar 2016 19:10:44 GMT

That sounds like an issue with your phone. Are you using Wi-Fi at home? Seems like the switch from WiFi to cell service is causing an issue. Restarting your phone and/or reinstalling the app may help. What phone and OS version?

Re: Cameras offline

savemyarlo — Mon, 14 Mar 2016 21:17:20 GMT

I am having the same problem, ive had this system since new years never had a problem, but it has been two days i cant get my arlo modem to work. it shows a brown single light instead of all the blinking green lights it used to show, and it displays camaras offline on my iphone. i have check the internet and it works fine, checked all clables everything looks good but no luck getting them back to record. any help on what i should do ?

Re: Cameras offline

jguerdat — Tue, 15 Mar 2016 12:59:57 GMT

The LEDs shouldn't be flashing. You should have 3 green LEDs - power, Internet and camera. Only one is on and it's amber? Turn the base off using the power swithc or unplug the unit and see what happens. Do the 3 LEDs now show green?

Re: Cameras offline

RCLarson — Tue, 05 Apr 2016 13:33:47 GMT

I have the same issue, when I leave the house all 3 of the cameras go off line. When I come home they go back online. I bought a 2 camera package and worked fine for a few weeks. I added an add on single as the 3rd camera and that's when the issue started.

Re: Cameras offline

jguerdat — Tue, 05 Apr 2016 15:34:36 GMT

There's nothing built-in that geofences Arlo. Having the cameras go offline when you leave implies either a schedule that turns off the cameras or an issue with how you check them when you're away. Are you using the app or a browser when away? Have you tried the other? When at home, can you switch your phone between WiFi and 3/4G and recreate the issue?