https://community.arlo.com/t5/Arlo/Arlo-Base-Station-wont-connect-to-app-or-online/m-p/1150738#M12320 <P>3 LEDs being green is not normal since you're trying to do the initial setup. &nbsp;You should have only the power and Internet LEDs as green until you successfully sync a camera. &nbsp;To be clear, the reset was using the reset button until the LEDs flash amber, right? &nbsp;If so, I think you'll need to contact support using the Support link above here to open a case for more help.</P> Fri, 07 Oct 2016 12:18:49 GMT jguerdat 2016-10-07T12:18:49Z https://community.arlo.com/t5/Arlo/Arlo-Base-Station-wont-connect-to-app-or-online/m-p/1150594#M12319 <P>The Arlo base station can not be discovered on the app or computer. I have followed all instructions and done all the troubleshooting I can find. All three lights are green and I have tried two different routers, no luck. The DHCP is enabled and ports 80 and 443 are both open. It is very frustrating, I have reset the system and still no luck. The base station is certified refurbished unit and at this point I think it is a hardware issue. Any advise would be greatly appreciated.</P><P>&nbsp;</P><P>Thanks</P> Fri, 07 Oct 2016 02:47:05 GMT https://community.arlo.com/t5/Arlo/Arlo-Base-Station-wont-connect-to-app-or-online/m-p/1150594#M12319 mmatting 2016-10-07T02:47:05Z https://community.arlo.com/t5/Arlo/Arlo-Base-Station-wont-connect-to-app-or-online/m-p/1150738#M12320 <P>3 LEDs being green is not normal since you're trying to do the initial setup. &nbsp;You should have only the power and Internet LEDs as green until you successfully sync a camera. &nbsp;To be clear, the reset was using the reset button until the LEDs flash amber, right? &nbsp;If so, I think you'll need to contact support using the Support link above here to open a case for more help.</P> Fri, 07 Oct 2016 12:18:49 GMT https://community.arlo.com/t5/Arlo/Arlo-Base-Station-wont-connect-to-app-or-online/m-p/1150738#M12320 jguerdat 2016-10-07T12:18:49Z