topic Re: new additional camera offline in Arlo

new additional camera offline

kmk101 — Mon, 26 Sep 2016 22:41:51 GMT

Yesterday I purchased an additional camera. Immediately after the blinking blue light showing it synced the light blinked orange. On the app and web portal it shows the camera is off line. I have rebooted the base, changed the batteries in the new camera, and tried to sync it again (no lights at all now), what else can I do ?

Thanks in advance,

Kelly

Re: new additional camera offline

Toy1120 — Tue, 31 Mar 2015 04:27:51 GMT

I'm having the same exact issue with my new camera.

Re: new additional camera offline

ChristineT — Tue, 31 Mar 2015 15:41:16 GMT

Good morning KMK101,

It sounds like the firmware update (alternating blue and amber LED flashing) process may have gotten interrupted which has been known to cause the Arlo camera to get into a bad state. I recommend contacting our Support Team, they should be able to assist you further in recovering the camera.

Best Regards,

Christine

Arlo Team