topic Re: My camera off line. in Arlo

My camera off line.

gkrayem — Mon, 26 Sep 2016 22:33:38 GMT

Dear all,

The camera stopped working. The install yesterday and today is out of service. 2. Only one of the other works perfectly.

Now remove the batteries. try connecting again and nothing.

someone can help me. The cameras are great!

Re: My camera off line.

DanielT — Tue, 17 Mar 2015 21:12:49 GMT

Hello gkrayem,

A Support case has been created in our ticketing system to address this issue, and we'll be following up with you from there. Thanks for posting to the Arlo Community.

DanielT

Netgear Arlo Customer Support

Re: My camera off line.

tiffanylewis779 — Wed, 15 Apr 2015 15:53:50 GMT

I need help one of my cameras is offline and only flashes orange. Please help.

Re: My camera off line.

Trisha — Sun, 07 Feb 2016 17:28:52 GMT

One of my cameras is offline. Went thru instructions and it doesn't snyc

Re: My camera off line.

Cp1775 — Sun, 07 Feb 2016 17:46:01 GMT

I changed my batteries a week ago and it is off-line now the batteries are dead I followed the manual instructions about purchasing batteries that are superior in quality but for some reason it's off-line again. These batteries are not cheap $20 for two and of course we require for $40 in one week. Please help.

Re: My camera off line.

jguerdat — Sun, 07 Feb 2016 18:55:05 GMT

Google CR123 batteries and pay more like $1.50 per battery. You're getting screwed.

Battery life depends on how much recording, live viewing and positioning you're doing. Weak WiFi between the base and camera as well as WiFi interference from other devices will drain batteries quickly, too.

Re: My camera off line.

JamesC — Mon, 08 Feb 2016 23:05:54 GMT

Trisha,

What is the LED behavior on the camera? Consider a fresh set of batteries and try resyncing the camera to the base station.

JamesC