topic Re: Camera has stopped working in Arlo

Camera has stopped working

Callicat — Mon, 26 Sep 2016 22:27:12 GMT

I installed my system with 3 cameras a few days ago and all was working well. One of my cameras has stopped working. It shows a dead battery. I took the batteries out and reinserted as instructed by other posts on this site. Still not working. I put in new batteries and it still shows dead battery and is unresponsive.

What do I do now?

Re: Camera has stopped working

DanielT — Mon, 09 Mar 2015 15:50:16 GMT

Hi Callicat,

We have opened a Support case for you and we'll reach out to you from there seeking more information. We're looking forward to resolving this issue for you.

DanielT

Netgear Arlo Customer Support

Re: Camera has stopped working

Callicat — Mon, 16 Mar 2015 18:39:36 GMT

Netgear shipped me a new camera and it is working perfectly. Superior customer service! Thank you.

Re: Camera has stopped working

K-Loader — Thu, 19 Mar 2015 21:24:40 GMT

Similar problem here. Installed two cameras a few days ago. Both placed outside about 20 foot from each other and about 75’ from the base station. Yesterday one of the cameras was reporting a very low battery. Weather has been very mild. Replaced the batteries and the reported charge is still in the red zone, and the camera won’t display a live image. Just put another set of new batteries in the camera with the camera indoors and 10 foot from the base station. Battery power is still reported as almost depleted and won’t stream. The other camera still reports full battery power.

Please advise. Both cameras have software 1.12074.

Re: Camera has stopped working

ChristineT — Thu, 19 Mar 2015 23:29:49 GMT

Good afternoon K-Loader,

This is the first report of this type of issue. I am very interested in learning more about it. It sounds like we should open a technical support case and troubleshoot this issue further and engage our engineering team. If we cannot resolve this issue quickly we can initiate the warranty replacement process promptly.

Thank you for contributing to the Arlo community!

Best Regards,

Christine

Arlo Team

One of my cameras has stopped working

Jam — Sat, 21 Mar 2015 07:25:22 GMT

I got the system up and running a couple of days ago and mounted the cameras earlier today. All 4 cameras were working. Later today when I logged in one camera showed a low battery. The camera would not come on. I replaced batteries (orig. batteries tested good) but camera still wouldn't come on. I restarted base station, still wouldn't come on. Camera will not sync - no flashing blue light. Camera is unresponsive and smartphone says it is offline. Other 3 cameras work.

Re: Camera has stopped working

K-Loader — Sat, 21 Mar 2015 12:45:23 GMT

ChristineT wrote:
Good afternoon K-Loader,

This is the first report of this type of issue. I am very interested in learning more about it. It sounds like we should open a technical support case and troubleshoot this issue further and engage our engineering team. If we cannot resolve this issue quickly we can initiate the warranty replacement process promptly.

Thank you for contributing to the Arlo community!

Best Regards,
Christine
Arlo Team

I’m impressed with the quick response and resolution Netgear, thanks. Christine walked me through some trouble shooting steps on the phone and determined my camera was defective. A replacement is on the way. Great support!

Re: One of my cameras has stopped working

laurenc — Tue, 24 Mar 2015 16:26:40 GMT

Hi Jam,

Thank you for reaching out. I will send you a personal message so we can troubleshoot the issues you are experiencing and get your camera back up and running!

I look forward to speaking with you further soon.

Lauren

Arlo Team

Re: Camera has stopped working

MissF — Thu, 22 Oct 2015 02:53:30 GMT

Exact same problem here. 4 out of 5 cams work. No 5 stopped working after 2 weeks
We replaced the battery. Stopped working again after 2 days...

Re: Camera has stopped working

JamesC — Fri, 23 Oct 2015 17:01:15 GMT

MissF,

When you say the camera stopped working do you mean the batteries are dead again or is there some kind of error message that the camera is displaying? Please let us know some more information so we can help!

JamesC

Re: Camera has stopped working

MissF — Sat, 24 Oct 2015 14:24:58 GMT

It just can't be connected too. We tried to re sync it multiple times and also reset the base station. We actually replaced the batteries twice. What is odd is that the other 4 cams work perfectly.

Re: Camera has stopped working

Franck0512 — Sun, 25 Oct 2015 18:35:53 GMT

The same with my 3 camera system. Was running well for a couple of weeks. All 3 cameras were working. Until last week, one of the cameras went offline and wont restart. I replaced batteries, camera still wouldn't come on. I restarted base station, still wouldn't come on. Camera will not sync - no flashing blue light. Camera is unresponsive and smartphone says it is offline. Other 2 cameras still work fine .

Re: Camera has stopped working

jguerdat — Sun, 25 Oct 2015 22:39:32 GMT

Trouble ticket time.

Re: Camera has stopped working

MissF — Wed, 28 Oct 2015 03:08:10 GMT

It just can't connect to it. The other cams are fine.

Re: Camera has stopped working

MissF — Wed, 28 Oct 2015 03:09:03 GMT

It just can't connect to it

Re: Camera has stopped working

jguerdat — Wed, 28 Oct 2015 13:26:02 GMT

Did you call to start a trouble ticket? That's likely the fastest way to resolve your issue since it may be a hardware problem. Otherwise, give us many more details.

Re: Camera has stopped working

MissF — Sat, 31 Oct 2015 18:33:10 GMT

It just can't connect to it.

Re: Camera has stopped working

Karebear91 — Sun, 20 Dec 2015 06:48:25 GMT

My cameras are all synced to base but go to check live stream and they say getting status

Re: Camera has stopped working

JamesC — Tue, 22 Dec 2015 18:48:48 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC

Re: Camera has stopped working

Ronmash — Sun, 13 Mar 2016 19:55:41 GMT

My outside camera quit last Wednesday. I thought batteries so I put in a fresh set. Still no response not led lights completely dead. I switched the camera with the inside camera and renamed without any problem. Just so I would have a working camera out back where it is most needed. So what do I do with the dead camera?