topic Camera sync trouble in Arlo

Camera sync trouble

Mummolo — Thu, 29 Sep 2016 18:25:13 GMT

I bought the four camera system and one of my cameras won't sync. I've tried re-setting it by opening the battery compartment and closing it. A blue light comes on for a few seconds then goes off. I then attempt the sync process, but the camera never gives me a flashing blue light.

Re: Camera sync trouble

jguerdat — Wed, 30 Mar 2016 08:08:34 GMT

Just to be clear, you're only pushing the sync button on the base for 1-2 seconds, right?

You may need to use the factory reset on the base (hold the reset button until the LEDs flash amber) and start the process over again.

Re: Camera sync trouble

JamesC — Wed, 30 Mar 2016 18:50:35 GMT

Mummolo,

You might consider trying a fresh set of batteries to see if you get the same behavior. Or try batteries from one of the cameras that is behaving correctly. Please let us know!

JamesC

Re: Camera sync trouble

Dallas2 — Sat, 02 Apr 2016 05:33:01 GMT

Yes I have the 2 camera package and the first csmera dunked fine but the 2nd is blinking blue and not responding. After a day of frustration I gave it another go by jiggling the battery's resynced yes the fast blue flashing lights flashed. The camera appeared on my phone with a blank screen and the live icon lit up later a Amber message telling me to try again so now I am no closer to having a 2nd operational camera (this camera must be faulty)

Re: Camera sync trouble

JamesC — Mon, 04 Apr 2016 22:20:14 GMT

Dallas2,

What error message are you receiving? Are you able to live stream the camera or take manual recordings?

JamesC

Re: Camera sync trouble

Dallas2 — Tue, 05 Apr 2016 18:47:43 GMT

I have spoken to a technician in the Phillipines today and have case number set up. It looks like I may need to upgrade my internet speed and are in the process of doing so. If a new upgrade does not work I will be back in touch.