topic Re: When Changing Batteries in Arlo

When Changing Batteries

Eponym — Wed, 28 Sep 2016 20:44:52 GMT

Can you just replace the batteries, or do you have to resync the camera (or all the cameras) after replacing batteries?

Re: When Changing Batteries

jguerdat — Mon, 17 Aug 2015 12:12:04 GMT

Just replace 'em.

Re: When Changing Batteries

Eponym — Mon, 17 Aug 2015 13:11:19 GMT

Thank you, will do my first battery replacement today.

Re: When Changing Batteries

Paulch — Sun, 18 Sep 2016 18:43:07 GMT

My cameras are disconnecting when the batteries drain (indicators gove no warning) and are unable to resynch with new batteries. I am up to 4 cameras that will no longer reconnect....even after leaving them without batteries for weeks. Any advice?

Re: When Changing Batteries

TomMac — Sun, 18 Sep 2016 20:49:32 GMT

Open the battery door, install new batteries ( watch polarity )

You can attempt first with one camera... Go to settings and REMOVE DEVICE for that camera... then bring back as new. ( don't forget its a QUICK push on the base sync button, don't hold )

If it doesn't work, let us know

Re: When Changing Batteries

Paulch — Sun, 18 Sep 2016 23:12:30 GMT

Tried that. Didn't work.
I even bought a new camera and it wouldn't synch.
I have 2 base stations and 14 cameras but 4 won't synch.
Last software update caused problems and battery level indicators don't work at all. They go from full bars to camera offline with no warning.
I am getting super frustrated after investing $1500 in this system and lack of a 800 number for support doesn't help the situation.

Re: When Changing Batteries

JamesC — Tue, 20 Sep 2016 15:13:07 GMT

Paulch,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC