topic Purple to Pink Video in Arlo

Purple to Pink Video

yadbop — Thu, 29 Sep 2016 18:29:43 GMT

Hi Arlo Team,

Unfortunately one of my cameras is now experiencing the Purple/Pink video problem.

This morning the video footage was purple and now the tint has become more severe.

I have gone through the recommended troubleshoot settings:

1) Open battery hatch for more than ten seconds, then close - problem still persists

2) Take out batteries wait 30 seconds, put them back in - problem still persists

3) Remove camera from system settings and resync - seem to have worked at first, but after few minutes unfortunately video footage reverted back to pinkish hue

4) Night vision mode toggle on and off and save - problem still persists

Please let me know if there are any other solutions available, thank you for your time and help.

Re: Purple to Pink Video

TomMac — Sat, 09 Apr 2016 20:31:08 GMT

reach out and dupe this letter to the Support group at ; http://www.arlo.com/en-us/support/contact.aspx

you'l get a quicker response

Re: Purple to Pink Video

Jody — Wed, 21 Dec 2016 14:55:40 GMT

I have the same issues after the most recent camera update.....Just now had a chance to trouble shoot....Nothing worked..Any update from support?

I have opened a ticket