Unable to log in to Arlo at https://arlo.netgear.com/#/login

robfg — Wed, 28 Sep 2016 21:32:52 GMT

Hi, I'm having major problems getting an Arlo Cam to pair with an R7000 router (Firmware V1.0.6.54_1.2.3), I seem to have finally paired them but the router isn't listing the camera on the Arlo page.

So I've tried to login to the arlo app with my username and password I've used for my netgear.com and all I keep getting is the following message "We can't find your email address in our system. Please check the spelling or try using another email address."

I followed another tip to change e-mail address under my profile on my netgear, tried to sign on to Arlo with that username and same issue.

Can anyone advise what I can do to resolve this?

Thanks

Rob

Re: Unable to log in to Arlo at https://arlo.netgear.com/#/login

JamesC — Mon, 19 Sep 2016 15:40:46 GMT

robfg,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

topic Unable to log in to Arlo at https://arlo.netgear.com/#/login in Arlo

Unable to log in to Arlo at https://arlo.netgear.com/#/login

Re: Unable to log in to Arlo at https://arlo.netgear.com/#/login